On Mon, Nov 05, 2007 at 08:44:21AM +0100, Torsten Brumm wrote:
Hi Emmanuel,
try the following ideas.
1. After creating the normal Ticket this creates the approval ticket with
your scrip/template. Then create a second scrip which sets the normal
ticket to a new status (create a new status
On Mon, Nov 05, 2007 at 08:44:21AM +0100, Torsten Brumm wrote:
Hi Emmanuel,
try the following ideas.
1. After creating the normal Ticket this creates the approval ticket with
your scrip/template. Then create a second scrip which sets the normal
ticket to a new status (create a new status
Hi Emmanuel,
try the following ideas.
1. After creating the normal Ticket this creates the approval ticket with
your scrip/template. Then create a second scrip which sets the normal
ticket to a new status (create a new status like waiting) and don't add
this new status to the QuickSearch List,
Hi,
I try to setup a simple approval mechanism, following the instructions
on the RT wiki.
My needs are simple I think:
have all new ticket comming in queue foo to be approved by anyone
member of the rt group foo-manage.
Actually, it almost works, for each new ticket in foo queue, I see it in
