Re: [rt-users] Lost emails!

2016-12-20 Thread Sternberger, Sven 
Just for the records, the problem was that I copied
SendEmail.pm to SendEmail_Local.pm. In the "Local" copy
I made my customization. 

This is not a good idea because at the end of 
SendEmail.pm you find "RT::Base->_ImportOverlays();"
so I gues this triggered an endless loop which most
of the time works nevertheless but occasionally fails
with "copy freed scalar panic" or "Scrip Prepare died"

Now I just have the modified method in "Local" 
and it seems to work.

cheers!

Re: [rt-users] Lost emails!

2016-12-05 Thread Sternberger, Sven 
forgot the attachment

- Ursprüngliche Mail -
> Von: "Sternberger, Sven" <sven.sternber...@desy.de>
> An: "rt-users" <rt-users@lists.bestpractical.com>
> Gesendet: Montag, 5. Dezember 2016 09:40:25
> Betreff: Re: [rt-users] Lost emails!

> Hello!
> 
> it would be very helpful if somebody could look at my overlay if it is
> syntactical correct overlay file.
> 
> I found maybe my problem. I've just copied the original file
> to SendEmail_Local.pm and make my changes. But when I looked at the end of
> the copied file I found  "RT::Base->_ImportOverlays();"
> which is maybe not a good idea to have it in SendEmail_Local.pm file?
> 
> Now I have only the header and the method I've changed in SendEmail_Local.pm.
> 
> best regards!
> 
> Sven
> 
> - Ursprüngliche Mail -
>> Von: "Sternberger, Sven" <sven.sternber...@desy.de>
>> An: "rt-users" <rt-users@lists.bestpractical.com>
>> Gesendet: Donnerstag, 1. Dezember 2016 14:42:11
>> Betreff: Re: [rt-users] Lost emails!
> 
>> Hello!
>> 
>> I now changed some things. I switched to perl 5.24 (perlbrew) and I updated 
>> to
>> 4.2.13
>> but the problem is still the same
>> 
>> Dec  1 12:27:40 rt- RT: [5776] Ticket 699881 created in queue 'it-' 
>> by
>> it-x...@desy.de
>> Dec  1 12:27:40 rt- RT: [5776] Redundant argument in sprintf at
>> /opt/rt4/sbin/../lib/RT/Action/Notify.pm line 130.
>> Dec  1 12:27:40 rt- RT: [5776] Use of uninitialized value in method with
>> known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
>> Dec  1 12:27:40 rt- RT: [5776] Use of uninitialized value in method with
>> known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
>> Dec  1 12:27:40 rt- RT: [5776] Scrip Prepare 238 died. - Can't locate 
>> object
>> method "" via package "RT::Action::Notify" at
>> /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 
>> 1043.#012#012Stack:#012
>> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:1043]#012
>> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:580]#012
>> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:152]#012
>> [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012
>> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012
>> [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012
>> [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012
>> [/opt/rt4/sbin/../lib/RT/Scrips.pm:275]#012
>> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2607]#012
>> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2578]#012
>> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2648]
>> 
>> I don't have an idea how to track down the problem. My next try would be to
>> replace SendEmail.pm with my SendEmail_Local.pm maybe the
>> customization mechanism is broken?
>> 
>> Best regards,
>> 
>> Sven
>> 
>> PS the actual diff /opt/rt4/lib/RT/Action/SendEmail.pm
>> /opt/rt4/lib/RT/Action/SendEmail_Local.pm
>> 
>> 832,838c832,839
>> < $self->RecipientFilter(
>> < Callback => sub {
>> < return unless RT::EmailParser->IsRTAddress( $_[0] );
>> < return "$_[0] appears to point to this RT instance. Skipping";
>> < },
>> < All => 1,
>> < );
>> ---
>>> # removed for q2q
>>> #$self->RecipientFilter(
>>> #Callback => sub {
>>> #return unless RT::EmailParser->IsRTAddress( $_[0] );
>>> #return "$_[0] appears to point to this RT instance. Skipping";
>>> #},
>>> #All => 1,
>>> #);
>> -
>> RT 4.4 and RTIR training sessions, and a new workshop day!
>> https://bestpractical.com/training
>> * Los Angeles - January 9-11 2017
> -
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017


SendEmail_Local.pm
Description: Perl program
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] Lost emails!

2016-12-05 Thread Sternberger, Sven 
Hello!

it would be very helpful if somebody could look at my overlay if it is
syntactical correct overlay file.

I found maybe my problem. I've just copied the original file 
to SendEmail_Local.pm and make my changes. But when I looked at the end of 
the copied file I found  "RT::Base->_ImportOverlays();"
which is maybe not a good idea to have it in SendEmail_Local.pm file?

Now I have only the header and the method I've changed in SendEmail_Local.pm.

best regards!

Sven

- Ursprüngliche Mail -
> Von: "Sternberger, Sven" <sven.sternber...@desy.de>
> An: "rt-users" <rt-users@lists.bestpractical.com>
> Gesendet: Donnerstag, 1. Dezember 2016 14:42:11
> Betreff: Re: [rt-users] Lost emails!

> Hello!
> 
> I now changed some things. I switched to perl 5.24 (perlbrew) and I updated to
> 4.2.13
> but the problem is still the same
> 
> Dec  1 12:27:40 rt- RT: [5776] Ticket 699881 created in queue 'it-' by
> it-x...@desy.de
> Dec  1 12:27:40 rt- RT: [5776] Redundant argument in sprintf at
> /opt/rt4/sbin/../lib/RT/Action/Notify.pm line 130.
> Dec  1 12:27:40 rt- RT: [5776] Use of uninitialized value in method with
> known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
> Dec  1 12:27:40 rt- RT: [5776] Use of uninitialized value in method with
> known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
> Dec  1 12:27:40 rt- RT: [5776] Scrip Prepare 238 died. - Can't locate 
> object
> method "" via package "RT::Action::Notify" at
> /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.#012#012Stack:#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:1043]#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:580]#012
> [/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:152]#012
> [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012
> [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012
> [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012
> [/opt/rt4/sbin/../lib/RT/Scrips.pm:275]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2607]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2578]#012
> [/opt/rt4/sbin/../lib/RT/Ticket.pm:2648]
> 
> I don't have an idea how to track down the problem. My next try would be to
> replace SendEmail.pm with my SendEmail_Local.pm maybe the
> customization mechanism is broken?
> 
> Best regards,
> 
> Sven
> 
> PS the actual diff /opt/rt4/lib/RT/Action/SendEmail.pm
> /opt/rt4/lib/RT/Action/SendEmail_Local.pm
> 
> 832,838c832,839
> < $self->RecipientFilter(
> < Callback => sub {
> < return unless RT::EmailParser->IsRTAddress( $_[0] );
> < return "$_[0] appears to point to this RT instance. Skipping";
> < },
> < All => 1,
> < );
> ---
>> # removed for q2q
>> #$self->RecipientFilter(
>> #Callback => sub {
>> #return unless RT::EmailParser->IsRTAddress( $_[0] );
>> #return "$_[0] appears to point to this RT instance. Skipping";
>> #},
>> #All => 1,
>> #);
> -
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] Lost emails!

2016-12-01 Thread Sternberger, Sven 
Hello!

I now changed some things. I switched to perl 5.24 (perlbrew) and I updated to 
4.2.13
but the problem is still the same

Dec  1 12:27:40 rt- RT: [5776] Ticket 699881 created in queue 'it-' by 
it-x...@desy.de
Dec  1 12:27:40 rt- RT: [5776] Redundant argument in sprintf at 
/opt/rt4/sbin/../lib/RT/Action/Notify.pm line 130.
Dec  1 12:27:40 rt- RT: [5776] Use of uninitialized value in method with 
known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
Dec  1 12:27:40 rt- RT: [5776] Use of uninitialized value in method with 
known name at /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.
Dec  1 12:27:40 rt- RT: [5776] Scrip Prepare 238 died. - Can't locate 
object method "" via package "RT::Action::Notify" at 
/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 1043.#012#012Stack:#012  
[/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:1043]#012  
[/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:580]#012  
[/opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm:152]#012  
[/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012  
[/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012  
[/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012  
[/opt/rt4/sbin/../lib/RT/Scrips.pm:342]#012  
[/opt/rt4/sbin/../lib/RT/Scrips.pm:275]#012  
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2607]#012  
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2578]#012  
[/opt/rt4/sbin/../lib/RT/Ticket.pm:2648]

I don't have an idea how to track down the problem. My next try would be to 
replace SendEmail.pm with my SendEmail_Local.pm maybe the
customization mechanism is broken?

Best regards,

Sven

PS the actual diff /opt/rt4/lib/RT/Action/SendEmail.pm 
/opt/rt4/lib/RT/Action/SendEmail_Local.pm

832,838c832,839
< $self->RecipientFilter(
< Callback => sub {
< return unless RT::EmailParser->IsRTAddress( $_[0] );
< return "$_[0] appears to point to this RT instance. Skipping";
< },
< All => 1,
< );
---
> # removed for q2q
> #$self->RecipientFilter(
> #Callback => sub {
> #return unless RT::EmailParser->IsRTAddress( $_[0] );
> #return "$_[0] appears to point to this RT instance. Skipping";
> #},
> #All => 1,
> #);
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] Lost emails!

2016-11-22 Thread Sternberger, Sven 
Hello!

there are no "secrets" in our customization I disabled the check which prevents 
to
send an email to a queue adress (we process income mails with procmail and 
automatically
send emails which were adressed to an other queue to the staff member of this 
queue directly)

best regards!

Sven

- Ursprüngliche Mail -
> Von: "Shawn M Moore" <sh...@bestpractical.com>
> An: "Sternberger, Sven" <sven.sternber...@desy.de>
> CC: "rt-users" <rt-users@lists.bestpractical.com>
> Gesendet: Montag, 21. November 2016 17:10:01
> Betreff: Re: [rt-users] Lost emails!

>> On Nov 21, 2016, at 06:12, Sternberger, Sven <sven.sternber...@desy.de> 
>> wrote:
>> Hello!
> 
> Hi Sven,
> 
>> Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate 
>> object
>> method "" via package "MIME::Head" at
>> /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012
> 
> The "_Local" in the stack trace indicates a local customization your
> organization has made as being the source of the error. Would you be able to
> provide your copy of /opt/rt4/lib/RT/Action/SendEmail_Local.pm?
> 
>> best regards!
>> 
>> Sven Sternberger
>> System Engineer
>> Tel.: 040/8998-4397
>> DESY IT
> 
> Best,
> Shawn


SendEmail_Local.pm
Description: Perl program
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] Lost emails!

2016-11-21 Thread Shawn M Moore 

> On Nov 21, 2016, at 06:12, Sternberger, Sven  wrote:
> Hello!

Hi Sven,

> Nov 17 16:20:48 myrtsys RT: [9992] Scrip Prepare 88 died. - Can't locate 
> object method "" via package "MIME::Head" at 
> /opt/rt4/sbin/../lib/RT/Action/SendEmail_Local.pm line 180.#012#012Stack:#012 
>  

The "_Local" in the stack trace indicates a local customization your 
organization has made as being the source of the error. Would you be able to 
provide your copy of /opt/rt4/lib/RT/Action/SendEmail_Local.pm?

> best regards!
> 
> Sven Sternberger
> System Engineer
> Tel.: 040/8998-4397
> DESY IT

Best,
Shawn

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017