Torsten Brumm wrote:
Hi Kenneth,
thats true, i forgot i added someting from the wiki, the ability to
change the cf's during each reply, comment. Without this, a user
wouldn't touch the cf during this, thats correct.
OK, so last open issue should be the resolve part, here rt must check
:[EMAIL PROTECTED] Im Auftrag
von Thierry Thelliez
Gesendet: Freitag, 7. September 2007 03:44
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] Mandatory/Required custom field
Hello,
With RT 3.6.4:
I am trying to make a 'Select one value' type custom field mandatory.
Selecting
Hi Thierry, RT Users,
today i played around a lot with the CF Type Select One Value set to
mandatory. The Result lokos as follows:
1. Ticket created via web ui, you have to select a value if you have the
rights to modify the CF - Thats OK
2. Ticket is created via mail. OK, you can reply, you can
Hi Kenneth, Thierry, RT Users,
its fine for me, that a ticket created via mail has the mandatory fields not
set, thats correct, what i mean (sorry for my bad english) is, after the
ticket is created, if you reply to it from the web ui, or you resolve the
ticket via the web ui, you can close the
Torsten,
Like I said before, I don't think that Mandatory CF's can be enforced
when creating a ticket via email. You may have to create a ticket
transaction CF for that. Have you looked inth that?
Kenn
LBNL
On 2/1/2008 11:19 AM, Torsten Brumm wrote:
Hi Thierry, RT Users,
today i
Torsten,
I believe that the enforcement should happen during a Modify episode.
I do not think that reply/correspondence is a modify episode, it
merely adds attachments to the ticket on the DataBase, not modify the
ticket record content. However, resolve probably should check to be
Hi Kenneth,
thats true, i forgot i added someting from the wiki, the ability to change
the cf's during each reply, comment. Without this, a user wouldn't touch the
cf during this, thats correct.
OK, so last open issue should be the resolve part, here rt must check if the
field is set or not.
Hello,
With RT 3.6.4:
I am trying to make a 'Select one value' type custom field mandatory.
Selecting the (?#Mandatory). value for Validation does not seem to
work like I was expecting. The user is still able to submit the ticket
and the custom field value is '(no value)'.
I tried
