Le 26/09/2016 à 07:44, Thanos Constantopoulos a écrit :
> Odyssey
>
> Dear All
>
>
>
> Is there a way to prevent ticket merging when the tickets are not in
> the same queue?
>
>
>
you have to override the method RT::Ticket->MergeInto for this.
Here is an (untested) sample code to put in rt/l
Dear All
Is there a way to prevent ticket merging when the tickets are not in the same
queue?
Thank you
[cid:imagee92028.PNG@8ec91e59.4393fd59] [cid:imageb687a0.PNG@90c86cb5.4d8b7e62]
Thanos Constantopoulos
Escalation Engineer
[cid:image8ee56d.PNG@2a20f1ce.4a9f79c4]
tconstantopou...@odysseyc
On Mon, Sep 24, 2012 at 04:55:09PM +0100, Mister Guru wrote:
>I was wondering, when you merge tickets into one, and they are from
> different requestors, are
>those requestors then made aware of all the other requestors when they get
> emailed?
>I'm currently acquainting myself more w
Sorry for the quick question,
I was wondering, when you merge tickets into one, and they are from
different requestors, are those requestors then made aware of all the other
requestors when they get emailed?
I'm currently acquainting myself more with RT, as I've done a few installs
now, and I've
--
From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: August-24-09 2:46 PM
To: Michael Ellis
Cc: rt Users
Subject: Re: [rt-users] Merging tickets and call statistics.
> merged the tickets, but am now wondering if I've lost the stats for
calling.
Yes, but in the UI only
> merged the tickets, but am now wondering if I’ve lost the stats for calling.
Yes, but in the UI only.
The data is still in the database. The tickets table includes columns
for ID and EffectiveID. When you merge Tickets the EffectiveID is set
to match the destination. You can therefore still get
Our unit logs all calls to our helpdesk phone, whether the request itself is
already in the system or not.
Recently we had a user call and email multiple times about the same issue. I
merged the tickets, but am now wondering if I've lost the stats for calling.
If I look for tickets created in t
Hi,
I'm working on a scrip that will grab the subject of a new ticket and
compare it with existing ticket. If a match is found, the scrip will merge
the ticket. I have the script below.
I have additional requirement where I'll ignore preceeding characters and
merge if the next characters matched.
