...@lists.bestpractical.com] On Behalf Of Kevin Falcone
[falc...@bestpractical.com]
Sent: Tuesday, December 08, 2009 5:32 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More About Permissions
On Tue, Dec 08, 2009 at 05:00:34PM -0500, Jason Ledford wrote:
I am trying
Jason,
Have you considered creating a Ticket Custom Field that is updated with
the phone number when the ticket is created? That way, a User can be
given the SeeCustomField right as part of the Privileged group and
they won't be able to change tickets or anything.
Kenn
LBNL
On 12/8/2009
On Tue, Dec 08, 2009 at 05:00:34PM -0500, Jason Ledford wrote:
I am trying to configure a new RT install and trying to find all the info
I can, this part is
eluding me though.
I want me privledged users to be able to open a ticket, and click the more
about username
link so
.
___
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
[falc...@bestpractical.com]
Sent: Tuesday, December 08, 2009 5:32 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] More About Permissions
On Tue
