United *On*line, not United *Air*lines :-)
Eric Schultz
United *On*line
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Vivek Khera
Sent: Monday, May 22, 2006 2:08 PM
To: RT-Users list
Subject: Re: [rt-users] Multiple tickets per incoming email
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Vivek Khera
Sent: Monday, May 22, 2006 2:08 PM
To: RT-Users list
Subject: Re: [rt-users] Multiple tickets per incoming email
On May 18, 2006, at 11:37 AM, Schultz, Eric wrote:
Eric Schultz
United Online
Heh... i'm
On May 18, 2006, at 10:31 AM, Jesse Vincent wrote:
still queued for submission. The quick-and-easy fix is to change the
--timeout on your mail aliases
Also, be sure that the fcgi timeout (if you're using fcgi) is greater
than the timeout you give to RT. I use 305 seconds for fcgi, and
On May 18, 2006, at 11:37 AM, Schultz, Eric wrote:
Eric Schultz
United Online
Heh... i'm reading and responding to my email (offline) on a United
flight from frankfurt to washington... when do we get satellite
hookups to the net? Then I could check my RT status too... :-)
smime.p7s
We've just started having multiple, identical, tickets generated by
some mail messages sent to RT. I suspect this is not a problem with
RT, but I just wanted to ask - has anyone encountered this problem before?
Thanks,
Steve
___
At Thursday 5/18/2006 10:31 AM, Jesse Vincent wrote:
Stephen Turner wrote:
We've just started having multiple, identical, tickets generated by some
mail messages sent to RT. I suspect this is not a problem with RT, but I
just wanted to ask - has anyone encountered this problem before?
Yes.
At Thursday 5/18/2006 11:08 AM, Schultz, Eric wrote:
And I've noticed that this happens for large attachments - in some
cases at only 2MB, but definitely around the 5 or 10MB
range. BTW, this
is only for an Oracle backend - I have the exact same
configuration with
a MySQL backend, and
