: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 8:37 AM
To: Nelson Pereira
Subject: Re: [rt-users] Need help on an approval queue (coding
customaction)
The creation of the ticket in the change control queue is
responsible for triggering all of the subticket creations
] Need help on an approval queue (coding
customaction)
On Fri, Apr 11, 2008 at 10:47:52AM -0400, Nelson Pereira wrote:
Also, what is an Actor as far as RT is concerned?
The person/user who make the update or change.
Ken
Permissions Setup.xls
Description: Permissions Setup.xls
list setup in Excel for every queue/group/role
etc...
This way I can track everything
Regards,
Nelson Pereira
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Friday, April 11, 2008 10:54 AM
To: Nelson Pereira
Subject: Re: [rt-users] Need help
Ok, I created an approval queue and need some special functions to
happen.
The workflow is like this:
1) A network Services Admin sends an email which RT put's into the
approval queue.
2) I have setup the script to create an approval ticket.
3) Manager is to login and
Nelson,
I hate to say it, but I told you so. HA. Just kidding (a little). I got
WAY TOO frustrated dealing with it, especially the privileges, so like I
said, we just created a Queue and made it act like an Approval queue.
WAY easier to deal with.
Kenn
LBNL
On 4/10/2008 10:03 AM,
Nelson,
I set it up following the instructions from the wiki and it works
per spec. It sounds like your create templates and notification
templates may be a bit out of whack. Do not give up.
Cheers,
Ken
On Thu, Apr 10, 2008 at 12:49:40PM -0700, Kenneth Crocker wrote:
Nelson,
I hate to
Sent: Thursday, April 10, 2008 1:03 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Need help on an approval queue
Ok, I created an approval queue and need some special functions to
happen.
The workflow is like this:
1) A network Services Admin sends an email which RT
To: Kenneth Crocker
Cc: Nelson Pereira; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Need help on an approval queue
Nelson,
I set it up following the instructions from the wiki and it works
per spec. It sounds like your create templates and notification
templates may be a bit out of whack
