Hi Dave,
in my test-rt (3.6.1, which still has all the defaults configured) is a
global scrip that says:
On Correspond Open Tickets with template Blank
are you sure you haven't got it?
Regards
Violetta
On all of our queues when a ticket is in a resolved state and a user
makes a comment on
Hi Violetta,
We have removed all global scripts on our queues a while ago.
Thanks
Dave
-Original Message-
From: Violetta Wawryk [mailto:[EMAIL PROTECTED]
Sent: 10 October 2008 12:15
To: Dave Wells
Cc: RT users
Subject: Re: [rt-users] On Comment resolved ticket set back to new
status
2008 14:21
To: Violetta Wawryk; RT users
Subject: Re: [rt-users] On Comment resolved ticket set back to new
status
Hi Violetta,
We have removed all global scripts on our queues a while ago.
Thanks
Dave
-Original Message-
From: Violetta Wawryk [mailto:[EMAIL PROTECTED]
Sent: 10 October
Hi Guys,
On all of our queues when a ticket is in a resolved state and a user
makes a comment on the ticket the status of the ticket is set back to
new.
We have no defined scrips for the Queues or in Global configuration that
are set to do this. Is this a default action in RT if so is it
