Odhiambo;
This been discussed few times before, and its on the wiki (but it
appears the wiki been attacked again) ..
To add the initial request to the mail message what you need is to
change the Transaction template to something similar to:
RT-Attach-Message: yes
This is an admin
Hi Roy,
Thank you so much for this valuable clue.
Before I posted this question, I had thoroughly scoured the wiki for
clues, because I do remember seeing such a discussion, but I just could
not find it!
Perhaps there is something Jesse will do to secure the wiki.
* On 23/10/06 10:53 +0100,
Hello All,
I need to implement a request my users have raised regarding RT.
These are mainly to do with scrips, templates and display.
My RT instance has been running so smoothly that my grasp of these
things has somehow faded ;)
I have been asked to modify RT to achieve the following:
1.
