Thanks
This code added to the original script (OpenDependantsOnResolve) works great
Thank You!
$l->BaseObj->SetStatus('open')
unless $l->BaseObj->HasUnresolvedDependencies;
Condition: On Status Change
Action: User Defined
Template: Global Template Blank
Customer action: return 1;
Custom a
Hi Kevin,
I can't understand that my scrip didn't work for you as we use this
scrip in our RT without any problem.
If you change your line
$l->BaseObj->SetStatus('open');
to
$l->BaseObj->SetStatus('open')
unless $l->BaseObj->HasUnresolvedDependencies;
the parent ticket is only open until all
The reason I'm not using the approval process, is in all my attempts to get
it working has been for NOT.
So I abandoned it to created my own to which works except for the resolve,
right now it opens the parent ticket on resolve of the first ticket. I would
prefer that it did not change the status
On Wed, Feb 06, 2013 at 09:26:23AM -0500, Kevin Comer wrote:
>
> Our Process:
> 1. Parent Ticket created, & Custom Fields Selected ->
> 2. scrip Creates multiple Approval tickets with Specific Subjects ->
> 3. When All Approvals are completed, Parent ticket is set to open via
> script ->
> 4. on S
Thanks Christian
Our Process:
1. Parent Ticket created, & Custom Fields Selected ->
2. scrip Creates multiple Approval tickets with Specific Subjects ->
3. When All Approvals are completed, Parent ticket is set to open via
script ->
4. on Status change to Open of Parent ticket, -> a new Implemen
Hi Kevin,
this scrip open the parent ticket if all dependent are closed:
my $deps = $self->TicketObj->DependedOnBy;
while( my $link = $deps->Next ) {
next unless $link->BaseURI->IsLocal;
my $dep = $link->BaseObj;
next if $dep->QueueObj->IsInactiveStatus($dep->Status);
$dep->SetSta
Hello,
I am new to Perl and RT Scrips, and I need to set up a scrip that will
change the parent ticket from new to open when all dependent tickets
have been resolved, or have it perform only on the Subject of one
Specific Ticket.
I found this script below and it works on the first ticket resolve
