Re: [rt-users] Outgoing email text of a closing incident

2014-12-11 Thread Alex Peters 
I'm not familiar with RTIR but for RT, this text would be in a template. Do
templates exist with RTIR?

On Mon, 8 Dec 2014 9:55 pm "Tamás, Szép"  wrote:

> No answers yet so it is still an open question.
>
> More precisely: where can I change the default outgoing email message
> sent by the system to whom the Incident Report came when a whole case
> (e.g. Report,Incidents and Investigations are all solved) is closed?
> Is there a file for it (could not find it yet) or is it in the RT
> database somewhere?
>
> Any help would be appreciated.
>
> Tamas
>
> on 2014.12.03. 14:32 "Tamás, Szép" wrote:
> > Hello all,
> >
> > where can I find and modify the text of the outgoing email when I close
> > a whole Incident?
> >
> > Best regards,
> > Tamas Szep
> > GovCERT-Hungary
> >
>

Re: [rt-users] Outgoing email text of a closing incident

2014-12-08 Thread Tamás, Szép 
No answers yet so it is still an open question.

More precisely: where can I change the default outgoing email message
sent by the system to whom the Incident Report came when a whole case
(e.g. Report,Incidents and Investigations are all solved) is closed?
Is there a file for it (could not find it yet) or is it in the RT
database somewhere?

Any help would be appreciated.

Tamas

on 2014.12.03. 14:32 "Tamás, Szép" wrote:
> Hello all,
> 
> where can I find and modify the text of the outgoing email when I close
> a whole Incident?
> 
> Best regards,
> Tamas Szep
> GovCERT-Hungary
>

[rt-users] Outgoing email text of a closing incident

2014-12-03 Thread Tamás, Szép 
Hello all,

where can I find and modify the text of the outgoing email when I close
a whole Incident?

Best regards,
Tamas Szep
GovCERT-Hungary