Re: [rt-users] Overlay - local Problem
Hi, Thanks for the replys. Yes, sorry I forgot to write it is a debian system. Therefore /usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm worked. Regards, Violetta Am 05.02.2011 19:54, schrieb Dominic Hargreaves: On Fri, Feb 04, 2011 at 11:58:17PM +0100, Christian Loos wrote: Am 04.02.2011 13:57, schrieb Violetta J. Wawryk: # ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm You use the wrong path, you should change it to: /usr/share/request-tracker3.6/local/lib/RT/Interface/Email.pm This looks like a Debian-related path. On Debian (using the packages), the local path would be /usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm not either of the two options currently suggested. -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Michel Lepert Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196
Re: [rt-users] Overlay - local Problem
On Fri, Feb 04, 2011 at 11:58:17PM +0100, Christian Loos wrote: Am 04.02.2011 13:57, schrieb Violetta J. Wawryk: # ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm You use the wrong path, you should change it to: /usr/share/request-tracker3.6/local/lib/RT/Interface/Email.pm This looks like a Debian-related path. On Debian (using the packages), the local path would be /usr/local/share/request-tracker3.6/lib/RT/Interface/Email.pm not either of the two options currently suggested. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
[rt-users] Overlay - local Problem
Hi List, I don't know what I am doing wrong. RT: 3.6.7 I want to change a Mailtext, so that a Mailer who has no User in RT doesn't get the text: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. If found the text in: # ll /usr/share/request-tracker3.6/lib/RT/Interface/Email.pm -rw-r--r-- 1 root root 28435 2008-04-11 20:34 /usr/share/request-tracker3.6/lib/RT/Interface/Email.pm so I copied the File to a local-Folder and changed the text # ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm -rw-r--r-- 1 root root 29052 2011-02-04 12:39 /usr/share/request-tracker3.6/local/RT/Interface/Email.pm then I cleared the mason cache, started the webserver new but it still uses the wrong Email.pm as you can see in the logfile: Feb 4 13:13:45 RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (x...@.de). You might need to grant 'Everyone' the right 'CreateTicket' for the queue testqueue. (/usr/share/request-tracker3.6/lib/RT/Interface/Email.pm:243) Is there another service I have to restart, or what else could it be? Thanks for your help Violetta -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Michel Lepert Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196
Re: [rt-users] Overlay - local Problem
Am 04.02.2011 13:57, schrieb Violetta J. Wawryk: # ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm You use the wrong path, you should change it to: /usr/share/request-tracker3.6/local/lib/RT/Interface/Email.pm
