Hi,
Sorry if I'm asking stupid question and I presume this question has already
been asked, however I don't even know how to compose my search to find the
answer.
The problem is if I have a group created... like sales or support, and I
assigned people to these groups. When I need to reassign the
Thorvald,
Apparently, when you granted group rights to that Queue, you granted
OwnTicket to other groups as well. Or even worse, you granted OwnTicket
Globally to some group or role. To shorten that list, you need to be more
stringent on who can own tickets for that Queue. Check it out.
Kenn
Thor,
You're the one who determines that. You're the one who grants rights to
groups. For a particular Queue, just grant the rights you want each group to
have in that Queue. If you're interested, I have some documentation/guides
for setting privileges that I can pass along to you for
