[rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless @ActiveStatus; Now, with the more stringent syntax, I have this:

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Joop van de Wege
Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless @ActiveStatus; Now, with the more stringent

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Joop, No. I waslooking thru _Perl for Dummies_ and _Learning Perl_ and coul;dn't find any reference for the set command. I'll try that now. Thanks. Kenn LBNL On 2/1/2010 12:15 PM, Joop van de Wege wrote: Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Joop, Nope. Didn't work. It looks like once I code Set, it takes everything inside theinner paranthesis literally. I suppose I /*COULD*/ go into RT_Config and change it back to the old syntax so my override in RT_SiteConfig would work. But I don't like that because I like to think of

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Kevin Falcone
On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Jeff Voskamp
On 02/01/2010 02:45 PM, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new', 'open', 'pending QA', 'QA approvd', 'stalled') unless @ActiveStatus; Now, with

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Jeff, AAAHHH! Thanks. Kenn LBNL On 2/1/2010 12:50 PM, Jeff Voskamp wrote: On 02/01/2010 02:45 PM, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus = ('new',

Re: [rt-users] PErl question for RT Status values

2010-02-01 Thread Ken Crocker
Kevin, Thanks. Kenn LBNL On 2/1/2010 12:46 PM, Kevin Falcone wrote: On Mon, Feb 01, 2010 at 11:45:31AM -0800, Ken Crocker wrote: To list, In the past (3.6.4) I was able to add a couple values for my @active ticket statuses by modifying the RT_SiteCOnfig.pm values thus: @ActiveStatus =