subject:"\[rt\-users\] Putting CF values in email templates\?"

Re: [rt-users] Putting CF values in email templates?

2016-12-30 Thread Shawn M Moore

> On Dec 30, 2016, at 12:35, Alex Hall wrote: > > Hi all, Hi Alex, > I'm trying to get CF values to conditionally appear in tickets, but when I > do, the template breaks and no emails get sent to anyone. I've seen a few > ways of doing this in the Wiki, each a bit

[rt-users] Putting CF values in email templates?

2016-12-30 Thread Alex Hall

Hi all, I'm trying to get CF values to conditionally appear in tickets, but when I do, the template breaks and no emails get sent to anyone. I've seen a few ways of doing this in the Wiki, each a bit different and many for different RT versions. Here's my attempt. What did I do wrong? { if(my