Re: [rt-users] RES: Customer cannot see tickets with active custom status

2012-03-15 Thread Kevin Falcone
On Mon, Mar 05, 2012 at 12:41:25PM +, Diaulas Castro wrote: I can't replicate this on a clean 4.0.5. Have you customized the self service at all? It requests a list of all possibly active statuses to use in the search, so if this is breaking, it's most likely because the Requestor

[rt-users] RES: Customer cannot see tickets with active custom status

2012-03-05 Thread Diaulas Castro
I can't replicate this on a clean 4.0.5. Have you customized the self service at all? It requests a list of all possibly active statuses to use in the search, so if this is breaking, it's most likely because the Requestor can't see a ticket in some queue. Kevin SelfService intact as come

[rt-users] RES: Customer cannot see tickets with active custom status

2012-03-02 Thread Diaulas Castro
Sorry for bumping, =( Nobody know what I'm doing wrong? Maybe my poor english is the problem??? =D Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner De: Diaulas Castro Enviada em:

[rt-users] RES: Customer cannot see tickets with active custom status

2012-03-02 Thread Diaulas Castro
My RT_SiteConfig.pm # This file was generated by running update-rt-siteconfig-4. # # While local modifications will not be overwritten without permission, # it is recommended the they are instead placed in # /etc/request-tracker4/RT_SiteConfig.d # # Note that modifications to the RT_SiteConfig.d