On Mon, Mar 05, 2012 at 12:41:25PM +0000, Diaulas Castro wrote: > >>"I can't replicate this on a clean 4.0.5. Have you customized the self > >>service at all? It requests a list of all possibly active statuses to use > >>in the search, so if this is breaking, it's most likely because the > >>>>Requestor can't see a ticket in some queue." Kevin > > SelfService intact as come from Ubuntu apt. > > If I put the ticket number on top-right search box I got the ticket showing, > this exclude permission problem?
That removes permissions and moves on to "Is the user correctly listed as a Requestor / Cc of the ticket". It can be easy sometimes to have 2 accounts in RT, especially for unprivileged users, so make sure the exact same user is logged in and listed as a Requestor. -kevin
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