Re: [rt-users] REST add/update a user
> Can we please get some example code for this up somewhere so those of us
> that have automated employee fulfillment workflows can integrate this
> fairly easily? At the moment, I've a JSP utility that is used to create
> new users, and I'd like pre-instantiate the RT user for them (While we do
> use the ExternalAuth LDAP integration, the user still needs to login once
> for IT to add them to the proper queue...)
Here's some code, finally had time. This is in ruby using only standard
libraries.
-
#!/usr/bin/ruby
require 'net/http'
require 'net/https'
def rest_dump(resp,data)
puts "=" * 78
puts "HTTP response code: #{resp.code}"
puts "HTTP message: #{resp.message}"
puts "-" * 78
puts "Response:"
resp.each do |key,val|
puts "#{key} => #{val}"
end
puts "-" * 78
puts "Data:"
puts data
end
http = Net::HTTP.new('tickets.yourdomain.com', 443)
http.use_ssl = true
user = 'root'
pass = 'x'
# Log in to RT and get some data
login = "user=#{user}&pass=#{pass}"
headers = { 'Content-Type' => 'application/x-www-form-urlencoded' }
resp, data = http.post('/REST/1.0/user/toml/show',login,headers)
# Note: you can save the cookie here and not send the user/pass
# on subsequent requests. Code omitted for brevity.
rest_dump(resp,data) # display the results of user//show
# create a new user
data = login + "&content=id: user/new\nName: Some One\nEmailAddress:
someo...@somewhere.com"
resp, data = http.post('/REST/1.0/user/new/edit',data,headers)
rest_dump(resp,data)
# edit a user. For a full field list see "/opt/rt/bin/rt edit -t user 1"
data = login + "&content=id: user/toml\nDisabled: 1\nPassword: newpass\n"
resp, data = http.post('/REST/1.0/user/toml/edit',data,headers)
rest_dump(resp,data)
--
--
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
--
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Re: [rt-users] REST add/update a user
>> Well, I can tell you off the top of my head that what you POST is XML, but >> the contents of that XML are not what you would think. > > Nope, it's a regular form-encoded post. There's no XML anywhere. Ah, I was right the first time. It's been about 2 weeks since I was at the HTTP level with my library and I thought I remembered XML, but that must have been for something else. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
On Fri 27.Feb'09 at 15:31:58 -0800, Tom Lahti wrote: > > Can we please get some example code for this up somewhere so those of us > > that have automated employee fulfillment workflows can integrate this > > fairly easily? At the moment, I've a JSP utility that is used to create > > new users, and I'd like pre-instantiate the RT user for them (While we do > > use the ExternalAuth LDAP integration, the user still needs to login once > > for IT to add them to the proper queue...) > > Well, I can tell you off the top of my head that what you POST is XML, but > the contents of that XML are not what you would think. Nope, it's a regular form-encoded post. There's no XML anywhere. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
> -Original Message- > From: Tom Lahti [mailto:t...@bitstatement.net] > Sent: Friday, February 27, 2009 3:32 PM > To: Gary Greene > Cc: Joel Schuweiler; rt-users@lists.bestpractical.com > Subject: Re: [rt-users] REST add/update a user > > > Can we please get some example code for this up somewhere > so those of > > us that have automated employee fulfillment workflows can integrate > > this fairly easily? At the moment, I've a JSP utility that > is used to > > create new users, and I'd like pre-instantiate the RT user for them > > (While we do use the ExternalAuth LDAP integration, the user still > > needs to login once for IT to add them to the proper queue...) > > Well, I can tell you off the top of my head that what you > POST is XML, but the contents of that XML are not what you > would think. You want one parameter called "content" that > contains the RFC822 formatted form as I described, and that's > all that's in the XML. You can see a lot of the fields you > can set in the form by doing "/opt/rt/bin/rt edit -t user " > > If you want actual code, that'll take longer and I don't have > time today. > And any code I show you will be in ruby. > Ruby works for me, since I can translate that to Perl or Java fairly easily (learned ruby while surrounded by Pythonistas when I was working for Google) -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Tel: (408) 240-1239 Cell: (650) 704-6633 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
> Can we please get some example code for this up somewhere so those of us > that have automated employee fulfillment workflows can integrate this > fairly easily? At the moment, I've a JSP utility that is used to create > new users, and I'd like pre-instantiate the RT user for them (While we do > use the ExternalAuth LDAP integration, the user still needs to login once > for IT to add them to the proper queue...) Well, I can tell you off the top of my head that what you POST is XML, but the contents of that XML are not what you would think. You want one parameter called "content" that contains the RFC822 formatted form as I described, and that's all thats in the XML. You can see a lot of the fields you can set in the form by doing "/opt/rt/bin/rt edit -t user " If you want actual code, that'll take longer and I don't have time today. And any code I show you will be in ruby. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
> -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf > Of Tom Lahti > Sent: Friday, February 27, 2009 12:56 PM > To: Joel Schuweiler > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] REST add/update a user > > Joel Schuweiler wrote: > > Hrm... I thought xml was standard when doing rest, is this > not the case? > > Is there a method to get rt to handle xml for bother get/post ? > > Nope. RT uses RFC822 formatted forms, not XML. You can > write a library that transforms your XML into the forms and > vice versa, if you want to code to XML for some reason. > > But if you are coding in perl, just use RT::Client::REST from > CPAN. If you are coding in ruby, wait a week or two and I'll > be open sourcing a gem. If you are coding in something else > -- write your own. ;) Can we please get some example code for this up somewhere so those of us that have automated employee fulfillment workflows can integrate this fairly easily? At the moment, I've a JSP utility that is used to create new users, and I'd like pre-instantiate the RT user for them (While we do use the ExternalAuth LDAP integration, the user still needs to login once for IT to add them to the proper queue...) -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Tel: (408) 240-1239 Cell: (650) 704-6633 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
Joel Schuweiler wrote: > Hrm... I thought xml was standard when doing rest, is this not the case? > Is there a method to get rt to handle xml for bother get/post ? Nope. RT uses RFC822 formatted forms, not XML. You can write a library that transforms your XML into the forms and vice versa, if you want to code to XML for some reason. But if you are coding in perl, just use RT::Client::REST from CPAN. If you are coding in ruby, wait a week or two and I'll be open sourcing a gem. If you are coding in something else -- write your own. ;) -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
Hrm... I thought xml was standard when doing rest, is this not the case? Is there a method to get rt to handle xml for bother get/post ? -Original Message- From: Tom Lahti [mailto:t...@bitstatement.net] Sent: Friday, February 27, 2009 2:24 PM To: Joel Schuweiler Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] REST add/update a user Joel Schuweiler wrote: > Anyone have example code, or know where I can find any, for using rest to > add/update/delete users, including their passwords. > > Thanks, > Joel It's just a form, with the id: field set to "user/" instead of "ticket/", and use the "edit" REST method. To create a user, you'd use the object id "user/new". The rest of the form would be like: id: user/new Name: Some Name EmailAddress: s...@name.com Organization: Some Corp Password: blahblah Comments: This is a comment. and so on. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST add/update a user
Joel Schuweiler wrote: > Anyone have example code, or know where I can find any, for using rest to > add/update/delete users, including their passwords. > > Thanks, > Joel It's just a form, with the id: field set to "user/" instead of "ticket/", and use the "edit" REST method. To create a user, you'd use the object id "user/new". The rest of the form would be like: id: user/new Name: Some Name EmailAddress: s...@name.com Organization: Some Corp Password: blahblah Comments: This is a comment. and so on. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] REST add/update a user
Anyone have example code, or know where I can find any, for using rest to add/update/delete users, including their passwords. Thanks, Joel ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
