[rt-users] RT's custom fields support hierarchies by categorizing values based on the values of another custom field.

2011-12-29 Thread Michael Newland 
I am setting up customized fields in RT to support our aviation company.
I have added 2 customized fields - one is called SITES and the other is
called DEPARTMENTS.  What I want to do is have the departments field
values based on what is selected from SITES.  

 

Can anyone provide any suggestions?  I am new to RT and was hoping
someone could give me a hand.

 


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Re: [rt-users] RT's custom fields support hierarchies by categorizing values based on the values of another custom field.

2011-12-29 Thread Ruslan Zakirov 
On Thu, Dec 29, 2011 at 23:11, Michael Newland
michael.newl...@timco.aero wrote:
 I am setting up customized fields in RT to support our aviation company.  I
 have added 2 customized fields – one is called SITES and the other is called
 DEPARTMENTS.  What I want to do is have the departments field values based
 on what is selected from SITES.



 Can anyone provide any suggestions?  I am new to RT and was hoping someone
 could give me a hand.


Open departments custom field in the admin UI and pick sites in based
on dropdown. Save changes and assign category for every department.





 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 * Boston — March 5  6, 2012



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5  6, 2012