Todd,
I have these templates:
* New Pending Approval
* Approval Passed
* All Approvals Passed
* Approval Rejected
* New Pending Approval in HTML
* Approval Passed in HTML
* All Approvals Passed in HTML
* Approval Rejected in HTML
* Approval Ready for Owner in HT
On 6/16/15 10:57 AM, Guadagnino Cristiano wrote:
unfortunately, even after completely fixing the db with rt-validator, I
still have the same problem with approvals.
I am at a loss, if anybody has something to contribute it would be very
appreciated.
Can you confirm that the Approvals templates
Todd,
unfortunately, even after completely fixing the db with rt-validator, I
still have the same problem with approvals.
I am at a loss, if anybody has something to contribute it would be very
appreciated.
Cris
On 11/06/2015 11:31, Guadagnino Cristiano wrote:
> Todd, thank you very much for
Todd, thank you very much for your reply.
This is an upgrade from 4.2.9, but we have a long story with RT (since
2008) and we have always been upgrading without ever doing a clean install.
I think some minor corruption may have been adding up through the years.
Anyway, I just finished creating a
On 6/4/15 4:32 AM, Guadagnino Cristiano wrote:
I have recently implemented approvals for one queue in our RT (v4.2.10).
I am experiencing a crash, and I cannot find the reason for it.
As soon as the approver approves a ticket, he gets an error message (see
attached image001.png).
The log is not
I see that nobody has any idea regarding my problem.
After more investigation, I can say that part of the problem is that, upon
approving a ticket, there is a correspond transaction on the original ticket,
so all the scrips that act on correspond are fired. *BUT* I cannot actually see
any corre
