Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
trs, Your reply trigged a thought that I didn’t clear the mason cache after the upgrades. I just cleared the cache and now it is functioning correctly. Thank you for taking a deeper look into this issue, please accept my apology for the the extra hoops I put you through, I can chalk this one up to not clearing the cache after the upgrade on both the .12 and .13 upgrades If you would still like to me to do the data dumper for the MyRT.html, lmk Thanks again for taking the time to look into this issue. -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829p54122.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
On 05/30/2013 10:52 AM, Kevin wrote: trs, Your reply trigged a thought that I didn’t clear the mason cache after the upgrades. I just cleared the cache and now it is functioning correctly. Thank you for taking a deeper look into this issue, please accept my apology for the the extra hoops I put you through, I can chalk this one up to not clearing the cache after the upgrade on both the .12 and .13 upgrades If you would still like to me to do the data dumper for the MyRT.html, lmk Thanks again for taking the time to look into this issue. Glad it's resolved. I don't need the data dumper output. That's a likely scenario, I guess I ruled it out since a number of people reported it. :) -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
Can any one provide any insight as to why this is not working? I have since upgraded to 4.0.13 and the issue still exist. I have also notice that when logged in as user the rt at a glance is not working correctly with searches that were set up for Un owned ticket Also this issue exist for me in both y test env and my production env, both were upgraded at the same time. When tailing the log and trying to access the rt at a glance from the root user and menu section Tools Configuration Global RT at a Glance I get the following error in the log, no other messages come from the log [Wed May 29 14:57:54 2013] [error]: Can't call method Content on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69. Stack: [/opt/rt4/share/html/Admin/Global/MyRT.html:69] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829p54098.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
On 05/29/2013 08:00 AM, Kevin wrote: When tailing the log and trying to access the rt at a glance from the root user and menu section Tools Configuration Global RT at a Glance I get the following error in the log, no other messages come from the log [Wed May 29 14:57:54 2013] [error]: Can't call method Content on an undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69. Stack: [/opt/rt4/share/html/Admin/Global/MyRT.html:69] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208) Please send to the list two files: /opt/rt4/share/html/Admin/Global/MyRT.html /opt/rt4/share/html/Search/Elements/SearchesForObject Additionally, in which language do you use RT? -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
I am using the default English no language changes have been done. Attached are the files requested as well as the rt.log. MyRT.html http://requesttracker.8502.n7.nabble.com/file/n54102/MyRT.html SearchesForObject http://requesttracker.8502.n7.nabble.com/file/n54102/SearchesForObject rt.log.gz http://requesttracker.8502.n7.nabble.com/file/n54102/rt.log.gz -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829p54102.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
On 05/29/2013 10:43 AM, Kevin wrote: I am using the default English no language changes have been done. Attached are the files requested as well as the rt.log. MyRT.html http://requesttracker.8502.n7.nabble.com/file/n54102/MyRT.html SearchesForObject http://requesttracker.8502.n7.nabble.com/file/n54102/SearchesForObject rt.log.gz http://requesttracker.8502.n7.nabble.com/file/n54102/rt.log.gz I'm stumped, and despite multiple reports unable to reproduce the problem in other RTs. Can you add the following line to share/html/Admin/Global/MyRT.html: use Data::Dumper; warn Dumper($_); Add it right after the line which reads: my ( $desc, $loc_desc, $search ) = @$_; Then clear your mason cache (rm -rf var/mason_data/obj) and restart RT. The logs should have the new Data::Dumper output you added when you hit Configuration - Global - RT At a Glance. Send the full logs that are output. Thomas -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
On 5/16/13 10:22 AM, Kevin kevin.co...@veracitypayments.com wrote: Both of the errors I am seeing are only occurring under the ROOT login Tools Configuration Users ( Select a user and from their page hit RT at a Glance ) Tools Configuration Global RT at a Glance menu. I receive the error An internal RT error has occurred. Your administrator can find more details in RT's log files. Error log messages in first post Kevin, please provide the error log in question. This will greatly help in debugging the problem. Thanks, Jok -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
Both of the errors I am seeing are only occurring under the ROOT login Tools Configuration Users ( Select a user and from their page hit RT at a Glance ) Tools Configuration Global RT at a Glance menu. I receive the error An internal RT error has occurred. Your administrator can find more details in RT's log files. Error log messages in first post All other links are working under ROOT or a USER ID One more note The RT at A Glance is working from Settings RT at a Glance -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829p53887.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] RT at a Glance error after upgrade from 4.011 to 4.0.12
After upgrade from 4.0.11 to 4.0.12 I get these errors in the rt.log when
access RT at a Glance from the Modify users page and from the Tools
Configuration Global RT at a Glance menus.
This is only occurring under root as all users do not have access to the
tools or user menus
Error on screen when trying to access RT at a Glance from the webui
An internal RT error has occurred. Your administrator can find more details
in RT's log files.
I have the mod_perl set, not a change for us since we were using it before
the upgrade.
below is errors from rt4/var/log. System_Configuration.html
http://requesttracker.8502.n7.nabble.com/file/n53829/System_Configuration.html
[Mon May 13 17:41:52 2013] [error]: Can't call method Content on an
undefined value at /opt/rt4/share/html/Admin/Users/MyRT.html line 96.
Stack:
[/opt/rt4/share/html/Admin/Users/MyRT.html:96]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
and this error
Stack:
[/opt/rt4/share/html/Admin/Global/MyRT.html:69]
[/opt/rt4/share/html/Admin/autohandler:49]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:634]
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
[/opt/rt4/share/html/autohandler:53]
(/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:208)
[Mon May 13 17:59:59 2013] [error]: Can't call method Content on an
undefined value at /opt/rt4/share/html/Admin/Global/MyRT.html line 69,
DATA line 1662.
mysql select
- id, Name, Description, ObjectType, ObjectId from Attributes
- where ObjectType='RT::System';
++-+-++--+
| id | Name| Description |
ObjectType | ObjectId |
++-+-++--+
| 1 | QueueCacheNeedsUpdate | 0 |
RT::System |1 |
| 2 | Search - My Tickets | [_1] highest priority tickets I own |
RT::System |1 |
| 3 | Search - Unowned Tickets| [_1] newest unowned tickets |
RT::System |1 |
| 4 | Search - Bookmarked Tickets | Bookmarked Tickets |
RT::System |1 |
| 5 | HomepageSettings| HomepageSettings|
RT::System |1 |
| 9 | SavedSearch | [_1] My Tickets |
RT::System |1 |
| 12 | SavedSearch | My Request |
RT::System |1 |
| 14 | UserLogo| User-provided logo |
RT::System |1 |
++-+-++--+
8 rows in set (0.00 sec)
mysql select id, Name, Created, LastUpdated from Users where Name in
- ('RT_System', 'Nobody', 'root');
++---+-+-+
| id | Name | Created | LastUpdated |
++---+-+-+
| 1 | RT_System | 2013-01-10 21:07:52 | 2013-01-10 21:07:52 |
| 6 | Nobody| 2013-01-10 21:07:52 | 2013-01-10 21:07:52 |
| 12 | root | 2013-01-10 21:07:52 | 2013-01-14 13:37:29 |
++---+-+-+
3 rows in set (0.00 sec)
mysql select id, Domain, Type, Created, LastUpdated from Groups where Type
in
- ('Everyone', 'Privileged', 'Unprivileged');
+++--+-+-+
| id | Domain | Type | Created | LastUpdated
|
+++--+-+-+
| 3 | SystemInternal | Everyone | 2013-01-10 21:07:52 | 2013-01-10
21:07:52 |
| 4 | SystemInternal | Privileged | 2013-01-10 21:07:52 | 2013-01-10
21:07:52 |
| 5 | SystemInternal | Unprivileged | 2013-01-10 21:07:52 | 2013-01-10
21:07:52 |
+++--+-+-+
3 rows in set (0.00 sec)
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/RT-at-a-Glance-error-after-upgrade-from-4-011-to-4-0-12-tp53829.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
