Re: [rt-users] RT interface not working
I was able to fix this problem on my RT. FWIW if anyone else is still having a problem: When I tried to use the CLI /opt/rt3/bin/rt it kept giving me errors related to the Util.pm file. I deleted the file /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Scalar/Util.pm, then downloaded Scalar::Util and manually installed it. Restarted httpd and now everything is back to normal.- The information contained in this message is privileged and confidential. It is intended only for the recipient or entity listed above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the message and promptly deleting it from your computer. Thank you. Health Data Management Solutions. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Look at the file which is downloaded. My first was hunch that it's a perl script, and somehow your mod_perl is not getting invoked. Read the apache error-log --- perhaps something got updated relating to that package and broke your configuration. You say, however that it is of type httpd/unix-directory. That suggests that you are missing a DirectoryIndex option somewhere. Maybe an apache package upgrade removed the default DirectoryIndex line. -- Michael Richardson <[EMAIL PROTECTED]> Director -- Consumer Desktop Development, Simtone Corporation, Ottawa, Canada Personal: http://www.sandelman.ca/mcr/ SIMtone Corporation fundamentally transforms computing into simple, secure, and very low-cost network-provisioned services pervasively accessible by everyone. Learn more at www.simtone.net and www.SIMtoneVDU.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Kobus, I am having the exact same problem since about last Monday. I am fairly confident that a patch has broken something. Just prior to RT breaking my Unix admins had installed several dozen patches, I think including a kernel patch, and then rebooted the server. After the reboot I have the exact same problems as you describe. Because we are not in production with RT I haven't spent much time on it but if I figure something out I will let you know. I can say that other web sites on my server are working fine including those that interface with MySQL. So its definitely something related to RT, Mason, mod_perl etc. I am running: RHEL 5.2 (32-bit) Kernel 2.6.18-92.1.13.el5 Apache 2.2.3 Perl 5.8.8 mod_perl 2.0.2-6.3.el5 MySQL 5.0.45-7.el5 RT 3.6.6 Just curious what you are running? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kobus Bensch - No Sig Sent: Friday, October 10, 2008 1:05 PM To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT interface not working Hi Chaim Wow that was quick. mod_perl. Cleared the mason cache Here is my apache conf for rt: ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html # Pass through requests to display images # Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Still the same. Kobus [EMAIL PROTECTED] wrote: > Mod_perl or fcgi ? > Can you clear your mason cache ? > > > --Original Message-- > From: Kobus Bensch - No Sig > Sender: [EMAIL PROTECTED] > To: rt-users@lists.bestpractical.com > Sent: Oct 10, 2008 09:49 > Subject: [rt-users] RT interface not working > > Hi Everyone > > Now to start, i have downloaded all the archives for RT and searched and > searched but am unable to find a solution. > > I am looking after a server that was rebooted this morning because it > was slow. Since the reboot, when you try and access rt via a browser it > comes up with a download box. In IE it says: > Do you want to save the file or open it. > > In Firefox it is trying to download a file of type: httpd/unix-directory > > I have looked in the logs and httpd is giving me a 200. No errors on the > mail side. > > Please can anybody help with this. > > Thanks in advance > > Kobus > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com- The information contained in this message is privileged and confidential. It is intended only for the recipient or entity listed above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the message and promptly deleting it from your computer. Thank you. Health Data Management Solutions. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT interface not working
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. We use mod_perl. I have Cleared the mason cache Here is my apache conf for rt: ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Please can anybody help with this as our RT is completely down because of this. It will not even accept emails. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Hi Chaim Wow that was quick. mod_perl. Cleared the mason cache Here is my apache conf for rt: ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html # Pass through requests to display images # Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl SetHandler perl-script PerlHandler RT::Mason Still the same. Kobus [EMAIL PROTECTED] wrote: > Mod_perl or fcgi ? > Can you clear your mason cache ? > > > --Original Message-- > From: Kobus Bensch - No Sig > Sender: [EMAIL PROTECTED] > To: rt-users@lists.bestpractical.com > Sent: Oct 10, 2008 09:49 > Subject: [rt-users] RT interface not working > > Hi Everyone > > Now to start, i have downloaded all the archives for RT and searched and > searched but am unable to find a solution. > > I am looking after a server that was rebooted this morning because it > was slow. Since the reboot, when you try and access rt via a browser it > comes up with a download box. In IE it says: > Do you want to save the file or open it. > > In Firefox it is trying to download a file of type: httpd/unix-directory > > I have looked in the logs and httpd is giving me a 200. No errors on the > mail side. > > Please can anybody help with this. > > Thanks in advance > > Kobus > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Mod_perl or fcgi ? Can you clear your mason cache ? --Original Message-- From: Kobus Bensch - No Sig Sender: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Oct 10, 2008 09:49 Subject: [rt-users] RT interface not working Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT interface not working
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
