[rt-users] RT see attachments as winmail.dat (application/ms-tnef)

2011-12-29 Thread Nicolas GUIOT
Hi All, Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat. I've read somewhere that I could use ytnef to pipe the email before sending it to RT, but it doesn't exist in debian squeeze anymore, and there is no update

Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)

2011-12-29 Thread Nicolas GUIOT
Sorry to bother again, but we found the solution : as it's an Office365 platform, we had to configure the contact on the server : Set-MailContact Kim Akers -UseMapiRichTexFormat Never Bye Nicolas On Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote: Hi All, Since we changed our email

Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)

2011-12-29 Thread Joe Harris
Only way around it that I know of is make sure the users sending tickets from outlook send the message as type plain text. There are some exchange server settings that force default type as rich text or HTML. But the user can change that in outlook. I can't remember which method(s) work and