[rt-users] RT see attachments as winmail.dat (application/ms-tnef)
Hi All, Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat. I've read somewhere that I could use ytnef to pipe the email before sending it to RT, but it doesn't exist in debian squeeze anymore, and there is no update on Sourceforge since 2004 : Is there something else that replace it ? On a side note, if you could help me understand/better setup : -people sending their email from Outlook : attachment is listed in RT as winmail.dat, AdminCC who use Outlook do receive the creation email, AdminCC using something else don't. - people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT. Thank you in advance Nicolas GUIOT RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)
Sorry to bother again, but we found the solution : as it's an Office365 platform, we had to configure the contact on the server : Set-MailContact Kim Akers -UseMapiRichTexFormat Never Bye Nicolas On Thu, 29 Dec 2011 10:02:26 +0100, Nicolas GUIOT wrote: Hi All, Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat. I've read somewhere that I could use ytnef to pipe the email before sending it to RT, but it doesn't exist in debian squeeze anymore, and there is no update on Sourceforge since 2004 : Is there something else that replace it ? On a side note, if you could help me understand/better setup : -people sending their email from Outlook : attachment is listed in RT as winmail.dat, AdminCC who use Outlook do receive the creation email, AdminCC using something else don't. - people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT. Thank you in advance Nicolas GUIOT RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] RT see attachments as winmail.dat (application/ms-tnef)
Only way around it that I know of is make sure the users sending tickets from outlook send the message as type plain text. There are some exchange server settings that force default type as rich text or HTML. But the user can change that in outlook. I can't remember which method(s) work and which get stripped, but maybe you can do a few test messages and determine what goes through and educate the users. On Dec 29, 2011, at 4:02 AM, Nicolas GUIOT nicolas.gu...@risc-group.com wrote: Hi All, Since we changed our email provider, every attachment sent from Outlook arrives on RT (3.8.8-7+squeeze1) listed as winmail.dat. I've read somewhere that I could use ytnef to pipe the email before sending it to RT, but it doesn't exist in debian squeeze anymore, and there is no update on Sourceforge since 2004 : Is there something else that replace it ? On a side note, if you could help me understand/better setup : -people sending their email from Outlook : attachment is listed in RT as winmail.dat, AdminCC who use Outlook do receive the creation email, AdminCC using something else don't. - people sending their email from another email-client : everyone receives the ticket creation, attachment is correctly registered in RT. Thank you in advance Nicolas GUIOT RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
