Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-13 Thread Rabin Yasharzadehe
On Tue, May 12, 2015 at 8:06 PM, Bill Cole < rtusers-20090...@billmail.scconsult.com> wrote: > Based on what you posted, I would expect there to be 2 different scrips, > one for each message. Your solution will probably involve selecting one of > them to keep and disabling the other. > > but it i

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-12 Thread Bill Cole
On 11 May 2015, at 17:50, Rabin Yasharzadehe wrote: On Sun, May 10, 2015 at 7:45 PM, Bill Cole < rtusers-20090...@billmail.scconsult.com> wrote: On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon. Transact

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-11 Thread Rabin Yasharzadehe
On Sun, May 10, 2015 at 7:45 PM, Bill Cole < rtusers-20090...@billmail.scconsult.com> wrote: > On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: > > First mail looks like this, >> >> Sun May 10 12:27:14 2015: Request 242534 was acted upon. >> >>> Transaction: Given to rabin by X >>> Queue: sandb

Re: [rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-10 Thread Bill Cole
On 10 May 2015, at 5:41, Rabin Yasharzadehe wrote: First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon. Transaction: Given to rabin by X Queue: sandbox Subject: *(No subject given)* Owner: rabin Requestors: rabin Status: new Ticket: https://rt ​the 2nd mail n

[rt-users] RT send 2 mail notification for setting the ticket owner

2015-05-10 Thread Rabin Yasharzadehe
First mail looks like this, Sun May 10 12:27:14 2015: Request 242534 was acted upon. > Transaction: Given to rabin by X > Queue: sandbox > Subject: *(No subject given)* > Owner: rabin > Requestors: rabin > Status: new > Ticket: https://rt > ​the 2nd mail notification look like this, Sun May