Hi,
There is no suitable callbacks for this. You can search for Abort in
Ticket/Display.html and place a callback yourself just before abort calls.
Other way is to wrap Abort check caller with perl's caller function
(perldoc -f caller) and do redirect when it's Ticket/Display.html. To do
redirect
Hello,
as described in <514c70f2.1040...@pgs-info.de>, I run two queues, Level1
and Level2. My Level2 users now have a custom
status "returned". When chosing this status for a ticket, the ticket
will change the queue to Level1, will be set to unowned and escalations
will be reset to the beginni
