This may be a simple question but is the Requestor (person who submits
the ticket) the same as the owner? I usually enter tickets when Users
contact me or I am starting a project and want to track it in RT. But
now I want the user who contacted me to be the person who would have
emailed the
Hi John,
The Owner is usually the person who is taking responsibility for the ticket.
Gene
At 10:54 AM 4/17/2008, John BORIS wrote:
This may be a simple question but is the Requestor (person who submits
the ticket) the same as the owner? I usually enter tickets when Users
contact me or I am
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[rt-users] Requestor
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[rt-users] Requestor or Owner
04/17/2008 12:54
PM
[rt-users] Requestor or Owner
04/17/2008 12:54
PM
This may be a simple question but is the Requestor (person who
submits
the ticket) the same as the owner? I usually enter tickets when
Users
contact me or I am starting
: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John BORIS
Sent: Thursday, April 17, 2008 1:55 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Requestor or Owner
This may be a simple question but is the Requestor (person who submits the
ticket) the same as the owner? I usually
