[rt-users] SelfServices
Hi all, Is it normal anyone (authenticate thought LDAP or RT account )in the selfservice can see any ticket in queue he have access ? How can I make the user can only see the tickets he submit or he in CC. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: lun 14 mai 2012 17:37:30 CEST
Re: [rt-users] SelfServices
On Mon, May 14, 2012 at 7:39 PM, Albert Shih albert.s...@obspm.fr wrote: Hi all, Is it normal anyone (authenticate thought LDAP or RT account )in the selfservice can see any ticket in queue he have access ? How can I make the user can only see the tickets he submit or he in CC. Move ShowTicket right down to Privileged from Everyone and grant the right to Requestor and Cc role. Regards. JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: lun 14 mai 2012 17:37:30 CEST -- Best regards, Ruslan.
Re: [rt-users] SelfServices
Le 14/05/2012 ? 23:27:32+0400, Ruslan Zakirov a écrit On Mon, May 14, 2012 at 7:39 PM, Albert Shih albert.s...@obspm.fr wrote: Hi all, Is it normal anyone (authenticate thought LDAP or RT account )in the selfservice can see any ticket in queue he have access ? How can I make the user can only see the tickets he submit or he in CC. Move ShowTicket right down to Privileged from Everyone and grant the right to Requestor and Cc role. Great thanks. Regards JAS -- Albert SHIH DIO bâtiment 15 Observatoire de Paris 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 xmpp: j...@obspm.fr Heure local/Local time: lun 14 mai 2012 22:19:37 CEST
