Re: [rt-users] Send ticket to other queue from the actions menu
On Thu, Oct 09, 2014 at 10:17:09PM +1100, Alex Peters wrote: >Does this code also actually move the ticket into the other queue? > by the fact that it calls the Display.html template with the Queue attribute. Each time Display.html is called on a ticket, it first process arguments before displaying the ticket (including the change results). >I'm interested in doing something similar: setting up menu items to >quickly set the ticket's Starts date to predefined relative future values. you can do this with such callback, without any doubt :) -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Send ticket to other queue from the actions menu
Does this code also actually move the ticket into the other queue?
I'm interested in doing something similar: setting up menu items to quickly
set the ticket's Starts date to predefined relative future values.
On 9 October 2014 18:43, Emmanuel Lacour wrote:
> On Wed, Oct 08, 2014 at 11:12:15PM +0200, Rinke Colen wrote:
> >I know how to define actions in RT_SiteConfig.pm like this:
> >
> > actions => [
> > '* -> closed' => {
> > label => 'Close',
> > update => 'Respond',
> > },
> >
> >But I need something fancier now. I want to send my ticket to another
> >queue from the Actions menu. I want this action to be available only
> from
> >some statuses in the lifecycle. How can I do this? (I have already
> >configured a mapping under __maps__.)
> >Rinke
>
>
> You have to use a callback (a file named
> local/html/Callbacks/YourOrg/Elements/Tabs/Privileged). Then inside you
> have to write your logic to finally add the action to the menu, example:
>
> <%init>
> my $request_path = $HTML::Mason::Commands::r->path_info;
>
>
> # Only on ticket pages
> if ( $request_path =~ qr{^/Ticket/.*\.html} && $m->request_args->{'id'}
> && $m->request_args->{'id'} =~ /^\d+$/ ) {
>
> my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
> $Ticket->Load( $m->request_args->{'id'} );
>
> # Only if status is FIXME
> if ( $Ticket->Status eq 'FIXME' ) {
> my $tabs = PageMenu;
> my $actions = $tabs->child( 'actions' );
>
> my $Queue = RT::Queue->new( $session{'CurrentUser'} );
> $Queue->Load('YourTargetQueue');
>
> # Add our custom action here
> $actions->child(
> 'sendtoqueueX' => title => loc('Send to queue X'),
> path =>
>
> '/Ticket/Display.html?id='.$Ticket->Id.'&Queue='.$Queue->id
> );
> }
> }
>
>
> @BPS: would be nice to be able to specify an "url" in Lifecycle actions
> with basic replacements (__id__, ...)
>
>
> --
> Easter-eggs Spécialiste GNU/Linux
> 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
> Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76
> mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
--
RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training
Re: [rt-users] Send ticket to other queue from the actions menu
On Wed, Oct 08, 2014 at 11:12:15PM +0200, Rinke Colen wrote:
>I know how to define actions in RT_SiteConfig.pm like this:
>
> actions => [
> '* -> closed' => {
> label => 'Close',
> update => 'Respond',
> },
>
>But I need something fancier now. I want to send my ticket to another
>queue from the Actions menu. I want this action to be available only from
>some statuses in the lifecycle. How can I do this? (I have already
>configured a mapping under __maps__.)
>Rinke
You have to use a callback (a file named
local/html/Callbacks/YourOrg/Elements/Tabs/Privileged). Then inside you
have to write your logic to finally add the action to the menu, example:
<%init>
my $request_path = $HTML::Mason::Commands::r->path_info;
# Only on ticket pages
if ( $request_path =~ qr{^/Ticket/.*\.html} && $m->request_args->{'id'}
&& $m->request_args->{'id'} =~ /^\d+$/ ) {
my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
$Ticket->Load( $m->request_args->{'id'} );
# Only if status is FIXME
if ( $Ticket->Status eq 'FIXME' ) {
my $tabs = PageMenu;
my $actions = $tabs->child( 'actions' );
my $Queue = RT::Queue->new( $session{'CurrentUser'} );
$Queue->Load('YourTargetQueue');
# Add our custom action here
$actions->child(
'sendtoqueueX' => title => loc('Send to queue X'), path =>
'/Ticket/Display.html?id='.$Ticket->Id.'&Queue='.$Queue->id
);
}
}
@BPS: would be nice to be able to specify an "url" in Lifecycle actions
with basic replacements (__id__, ...)
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76
mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
--
RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training
[rt-users] Send ticket to other queue from the actions menu
I know how to define actions in RT_SiteConfig.pm like this:
actions => [
'* -> closed' => {
label => 'Close',
update => 'Respond',
},
But I need something fancier now. I want to send my ticket to another queue
from the Actions menu. I want this action to be available only from some
statuses in the lifecycle. How can I do this? (I have already configured a
mapping under __maps__.)
Rinke
--
RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training
