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Fra: rt-users på vegne av Tim
Gustafson
Sendt: 14. desember 2016 23:17
Til: rt-users@lists.bestpractical.com
Emne: [rt-users] Sending E-Mail From Within Custom Scrips
Our university has an "official" ticketing system, and one of our
support groups wants to use RT i
Our university has an "official" ticketing system, and one of our
support groups wants to use RT instead.
To make this happen, we're configuring the "official" ticketing system
to send e-mail to an RT queue. We've written a custom "on create"
scrip in that queue that modifies the ticket when it c