Try next tests:
* create a ticket, click the open action and look on the dates box
* create a ticket, click the resolve action and look on the dates box
Hi Ruslan, it does work the way you describe, though what I wanted to do
was auto-open the ticket the first time it's viewed by its owner, if
On 2/2/07, Jason Marshall [EMAIL PROTECTED] wrote:
Try next tests:
* create a ticket, click the open action and look on the dates box
* create a ticket, click the resolve action and look on the dates box
Hi Ruslan, it does work the way you describe, though what I wanted to do
was auto-open
Depends on your workflow, but I can suggest one sane idea:
* adjust auto-open to not open ticket when one of requesters send a
message to new ticket, so messages like oh, I forgot to add this
info wouldn't open ticket
It currently behaves like your recommendation. I replied to the
I'd like to set up RT so that the started date is automatically entered
into the ticket once the ticket is owned by someone, and opened.
From what I can tell, the started date is filled in automagically, but
only when someone replies to the ticket (there may be other
circumstances).
I'm
Started date is set to now during status change from 'new' to any not
'new' value. So if you're using an 'auto open' on correspond scrip
then it's set on correspond, however if somebody open it before any
correspond then it's also set.
Try next tests:
* create a ticket, click the open action and
Added to the wiki TicketDates.
On 2/2/07, Ruslan Zakirov [EMAIL PROTECTED] wrote:
Started date is set to now during status change from 'new' to any not
'new' value. So if you're using an 'auto open' on correspond scrip
then it's set on correspond, however if somebody open it before any
