For the next person, this ended up being stale RT sessions. Running the
RT session cleaning script solved the issue. It had never been set up as
a cron job.
Thanks for the replies, as always.
On 7/10/2014 8:41 PM, Alex Peters wrote:
> If only some users are affected then it's almost definitely a
If only some users are affected then it's almost definitely a browser
issue, as RT doesn't alter its output per browser to my knowledge (unless
RT thinks it's a mobile browser).
Clearing browser caches may help.
On 11/07/2014 3:23 am, "Jeff Blaine" wrote:
> We're experiencing something odd with
Shot in the dark: Check if the users have Ad Block Plus or similar.
On Thu, Jul 10, 2014 at 12:23 PM, Jeff Blaine wrote:
> We're experiencing something odd with 4.2.x (upgrade from
> 3.8.17) where SOME users cannot see the text editor box upon,
> for example, clicking Comment.
>
> This is occu
We're experiencing something odd with 4.2.x (upgrade from
3.8.17) where SOME users cannot see the text editor box upon,
for example, clicking Comment.
This is occuring, for *those affected users*, with Firefox on OSX,
Firefox + Chrome + IE on Windows. For other users, using what I
understand to be
