Re: [rt-users] Ticket detail is not shown when create new ticket

2016-06-26 Thread MYREN
Hi Dustin, Thank you for your suggestion. I reset the browser as advised but still it is not appear. Opening the create new ticket page on other laptop also not showing the ticket detail field. Regards, Sharizan > On 24 Jun 2016, at 10:15 PM, Dustin Graves wrote: >

Re: [rt-users] Ticket detail is not shown when create new ticket

2016-06-24 Thread Dustin Graves
Hi Sharizan, This looks like you have the RT 4.2.x version cached in your web browser. If you do a hard reset to clear your cache and refresh it should work. Thank you, Dustin > On Jun 24, 2016, at 8:09 AM, Sharizan Sumuui wrote: > > Hi, > > I have newly installed

[rt-users] Ticket detail is not shown when create new ticket

2016-06-24 Thread Sharizan Sumuui
Hi, I have newly installed RT4.4.0 but text field for ticket detail is not appearing when I create new ticket. Appreciate your expert advice on this abnormality. Thank you Regards, Sharizan Sumuui - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles -