Gordon,
That's where the comment comes in.
Kenn
LBNL
On 11/23/2009 3:35 PM, gor...@cryologic.com wrote:
Thanks Ken,
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical tickets can
RT provides an excellent history log of all activities relating to a
ticket. This provides an unchangeable record which auditors love when
reviewing tickets.
However we occasionally make changes to a queue such as adding a new
custom field. This does not get filled in for historical tickets
Gordon,
RT has a Bulk Update feature which would allow you to add whatever
value to specific Custom Fields on tickets in specific Queues as well as
add comments to specific tickets in a queue. By specific, I mean
whatever criteria you use for selecting the ticket you want to update.
Kenn
LBNL
Thanks Ken,
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical tickets can still ask the question: why wasn't
the field filled in when the ticket was active?
Gordon
Ken Crocker
On Tue, 24 Nov 2009 10:35:31 +1100, gor...@cryologic.com said:
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical tickets can still ask the question: why wasn't
the field filled in
Nice idea, I like it!
thanks
Gordon
Nick Kartsioukas wrote:
On Tue, 24 Nov 2009 10:35:31 +1100, gor...@cryologic.com said:
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical
