Re: [rt-users] Unable to create scrips in RT 4.2.12
Awesome idea -- thanks, Chris! -Original Message- From: Christian Loos [mailto:cl...@netcologne.de] Sent: Wednesday, November 11, 2015 1:33 AM To: Parish, Brent; David Ramage; rt-users@lists.bestpractical.com Subject: Re: Unable to create scrips in RT 4.2.12 Hi Brent, you should give Callbacks [1] a chance. We use this for years. Minor (4.2.11 > 4.2.12) version updates are done without any modification. Sometimes even major (4.2.12 > 4.4.0) updates can be make without changing a callback file. Chris [1] https://urldefense.proofpoint.com/v2/url?u=https-3A__www.bestpractical.com_docs_rt_4.2_writing-5Fextensions.html-23Callbacks&d=CwID-g&c=VCWpAYkS3z1bOCIxc-BPGZarCq9MRCAVxZJE051VqH8&r=luSRdPePk6fhFa3rH2PFBzWEtgcJguY0a__6vpfaX-I&m=McuUaLqBVdmZULlQOCtTdy-4eKG1SF68GCtyYZn8kEU&s=_59KjpgZJcA4mJMDI7cIiDyOEDdhVc2aaiW-8M8CwmA&e= Am 11.11.2015 um 03:53 schrieb Parish, Brent: > Good catch! > > > > I'm sure other people have better ways to do this, but this is what > works for me in our environment: > > > > First I copy the original RT file into the local/ directory tree (per > standard RT modification practices). > > But I make two copies there - one is named with a ".orig" file extension. > > e.g. > > Tabs > > Tabs.orig > > > > The .orig file is a copy of the original Tabs file (at the time I > modified it, lets say version 4.0.9. > > After I run an upgrade (e,g, to 4.2.12), I first do a 'diff' on the > Tabs.orig (remember, that is 4.0.9) against the new Tabs (4.2.12). > > If the files are the same (no changes in the new version of RT), I > keep my changed Tabs file as-is. > > If there are changes in the new rev, I must manually merge my changes > into it. > > (and then copy the new version (original) as the new Tabs.orig, ready > for the next upgrade). > > > > A nice side effect of this is that I can run a 'find' command after > each upgrade for *.orig, to ensure I am merging all code changes. > > > > Just my 2 cents. > > - Brent >
Re: [rt-users] Unable to create scrips in RT 4.2.12
Hi Brent, you should give Callbacks [1] a chance. We use this for years. Minor (4.2.11 > 4.2.12) version updates are done without any modification. Sometimes even major (4.2.12 > 4.4.0) updates can be make without changing a callback file. Chris [1] https://www.bestpractical.com/docs/rt/4.2/writing_extensions.html#Callbacks Am 11.11.2015 um 03:53 schrieb Parish, Brent: > Good catch! > > > > I’m sure other people have better ways to do this, but this is what > works for me in our environment: > > > > First I copy the original RT file into the local/ directory tree (per > standard RT modification practices). > > But I make two copies there – one is named with a “.orig” file extension. > > e.g. > > Tabs > > Tabs.orig > > > > The .orig file is a copy of the original Tabs file (at the time I > modified it, lets say version 4.0.9. > > After I run an upgrade (e,g, to 4.2.12), I first do a ‘diff’ on the > Tabs.orig (remember, that is 4.0.9) against the new Tabs (4.2.12). > > If the files are the same (no changes in the new version of RT), I keep > my changed Tabs file as-is. > > If there are changes in the new rev, I must manually merge my changes > into it. > > (and then copy the new version (original) as the new Tabs.orig, ready > for the next upgrade). > > > > A nice side effect of this is that I can run a ‘find’ command after each > upgrade for *.orig, to ensure I am merging all code changes. > > > > Just my 2 cents. > > - Brent >
Re: [rt-users] Unable to create scrips in RT 4.2.12
Good catch! I'm sure other people have better ways to do this, but this is what works for me in our environment: First I copy the original RT file into the local/ directory tree (per standard RT modification practices). But I make two copies there - one is named with a ".orig" file extension. e.g. Tabs Tabs.orig The .orig file is a copy of the original Tabs file (at the time I modified it, lets say version 4.0.9. After I run an upgrade (e,g, to 4.2.12), I first do a 'diff' on the Tabs.orig (remember, that is 4.0.9) against the new Tabs (4.2.12). If the files are the same (no changes in the new version of RT), I keep my changed Tabs file as-is. If there are changes in the new rev, I must manually merge my changes into it. (and then copy the new version (original) as the new Tabs.orig, ready for the next upgrade). A nice side effect of this is that I can run a 'find' command after each upgrade for *.orig, to ensure I am merging all code changes. Just my 2 cents. - Brent From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David Ramage Sent: Tuesday, November 10, 2015 6:42 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Unable to create scrips in RT 4.2.12 The previous admin had made some customizations to the Tabs file. It looks like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs specified in the menu pointed to bad locations. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David Ramage Sent: Monday, November 09, 2015 3:54 PM To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: [rt-users] Unable to create scrips in RT 4.2.12 Good afternoon, I recently inherited a RT installation. After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue. I get a standard "An internal error has occurred" message from the web UI, and the following in syslog: [17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012 [/opt/rt4/share/html/Widgets/TitleBox:56]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012 [/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53]#012 I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further. I'll be greatful for any suggestions.
Re: [rt-users] Unable to create scrips in RT 4.2.12
The previous admin had made some customizations to the Tabs file. It looks like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs specified in the menu pointed to bad locations. From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of David Ramage Sent: Monday, November 09, 2015 3:54 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Unable to create scrips in RT 4.2.12 Good afternoon, I recently inherited a RT installation. After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue. I get a standard "An internal error has occurred" message from the web UI, and the following in syslog: [17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012 [/opt/rt4/share/html/Widgets/TitleBox:56]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012 [/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53]#012 I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further. I'll be greatful for any suggestions.
[rt-users] Unable to create scrips in RT 4.2.12
Good afternoon, I recently inherited a RT installation. After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue. I get a standard "An internal error has occurred" message from the web UI, and the following in syslog: [17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012 [/opt/rt4/share/html/Widgets/TitleBox:56]#012 [/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012 [/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012 [/opt/rt4/share/html/Admin/autohandler:49]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53]#012 I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further. I'll be greatful for any suggestions.