Re: [rt-users] Unprivileged/Self-Serve users unable to view Custom Fields
- Original Message - Hi, I want everyone so see custom fields, including Self-Serve requesters. I'm running RT 4.0.8 on CentOS 6.2/Apache2.2.24/Postfix-2.2.6. I have everything set up and have implelented some custom fields through the Custom Fields menu. Administrators can see custom fields fine. But unpriviliged users (externally authenticated users in CAS created at their first login cannot. I have Globalm Everyone and Unpriviliged General Rights - SeeCustomField , Custom Fields-Everyone/Unprivileged still no luck. Strangely enough only one user who used to be priviliged/administrator but now is unpriviliged can see custom fields. -- OK ... fixed this one. In or Problem resolved by setting Tools-Global-Group Rights -Add, for Unpriviliged Users, Rights for Staff tab check modify and delete custom field values for objects (ModifyCustomField)
[rt-users] Unprivileged/Self-Serve users unable to view Custom Fields
Hi, I want everyone so see custom fields, including Self-Serve requesters. I'm running RT 4.0.8 on CentOS 6.2/Apache2.2.24/Postfix-2.2.6. I have everything set up and have implelented some custom fields through the Custom Fields menu. Administrators can see custom fields fine. But unpriviliged users (externally authenticated users in CAS created at their first login cannot. I have Globalm Everyone and Unpriviliged General Rights - SeeCustomField , Custom Fields-Everyone/Unprivileged still no luck. Strangely enough only one user who used to be priviliged/administrator but now is unpriviliged can see custom fields. -- Regards, Duncan. --- Duncan Napier duncan_nap...@sfu.ca http://www.sfu.ca/~dgnapier/ IT Instrumentation Consultant Dept of Molecular Biology and Biochemistry Simon Fraser University It takes ten years to become good at being a kid. Then another ten years to become good at not being a kid - Larry Wall.
