Re: [rt-users] Unprivileged User Questions
On Mon, Jun 04, 2012 at 11:00:56AM -0400, Joe Kirby wrote: 1. An Unprivileged user can create a ticket and add a cc at that time, however once the ticket is created and they want to continue correspondence (as the Unprivileged user Requestor) and add additional cc's like Privileged users can there is no cc line. I did hear back from Ruslan about a config option but was unable to determine which config option would apply. Is this possible? I'm pretty sure you'd have to use a callback to add code. 2. When signed in as an Unprivileged user and I attempt to Show outgoing mail it takes me back to RT-at-a-Glance even though Requestors have the 'View exact outgoing email messages and their recipients' (ShowOutgoingEmail) attribute. In 4.0.5 it is more obvious to me that RT may not allow this for Unprivileged user since it is not a General right. Are there any config settings I can set to allow this? This sounds like a bug, although ShowOutgoingMail isn't commonly given to Unprivileged users which is probably why it isn't handled. -kevin pgpTDRJHyPtPD.pgp Description: PGP signature
[rt-users] Unprivileged User Questions
I am in the midst of testing the 4.0.5 version for go live next week and have been asked by our community about the following 2 questions. I actually posted 1 a few weeks back and I am wondering if I was too vague. 1. An Unprivileged user can create a ticket and add a cc at that time, however once the ticket is created and they want to continue correspondence (as the Unprivileged user Requestor) and add additional cc's like Privileged users can there is no cc line. I did hear back from Ruslan about a config option but was unable to determine which config option would apply. Is this possible? 2. When signed in as an Unprivileged user and I attempt to Show outgoing mail it takes me back to RT-at-a-Glance even though Requestors have the 'View exact outgoing email messages and their recipients' (ShowOutgoingEmail) attribute. In 4.0.5 it is more obvious to me that RT may not allow this for Unprivileged user since it is not a General right. Are there any config settings I can set to allow this? Thanks so much for all the help you all have provided over the years. Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
