I don't think it's possible to adjust visible custom fields per user group
on user summary pages out of the box.
You could modify the user summary page code to not show custom fields of a
certain name or group type, and/or for users in a certain group.
There is some RT_Config setting to group
Yes, changing the $UserSummaryExtraInfo did make the fields visible, thanks
My problem at this point is that I have two classes of users - customers: which
have need of many custom fields on their records, and staff: who should not
have any of those fields shown
How can I hide those custom
I've defined some User CF's, I've enabled the CFs given Everyone
'SeeCustomField' permission via global user permissions
When a NonPrivileged user logs in - they cannot
New fields need to be added explicitly on the User Summary page. As far as
I know, it's not a rights issue.
Does changing the $UserSummaryExtraInfo config value solve your problem?
Personally I try to debug rights issues by determining and then inspecting
the relevant code. There are probably
