Re: [rt-users] User Authentication

[Landon Stewart]

On Apr 16, 2015, at 3:05 PM, Jeremy Wilson  wrote:
> 
> Yep, completely missed that.  Looks like I could use the command tool to 
> accomplish what I need.   Thank you.
> 

You're welcome.  I should mention that at one place I worked at there was no 
way to let RT authenticate against an LDAP servce so instead I used perl to 
grab user data from the LDAP service to generate a "diff".  The perl script 
used the bin/rt utility to add or remove users depending on what the diff said. 
 If there were no new or deleted users in the diff output then there was 
nothing to do.  Just an idea that might help...

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932




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Re: [rt-users] User Authentication

[Jeremy Wilson]

Yep, completely missed that.  Looks like I could use the command tool to 
accomplish what I need.   Thank you.

Sent from my iPhone

On Apr 16, 2015, at 5:49 PM, Landon Stewart 
mailto:lstew...@iweb.com>> wrote:

On Apr 16, 2015, at 1:28 PM, Jeremy Wilson 
mailto:jwil...@androsna.com>> wrote:

Hello,
I am running RT 4.2.9 on centos release 6.6 (final).  I have tried many, many 
times to get RT::Authen::ExternalAuth to work and I am unsuccessful.  Active 
directory 2008 R2.  I have looked at almost every web page I can find on the 
subject, and have tried multiple configurations.  I have made it to the point 
of giving up on the extension, and just having a separate username and 
password.  I want all users except myself and one other to be unprivileged, 
which I have already setup permissions for unprivileged users to create and 
comment on their tickets.  I was disappointed to learn that RT does not have a 
self-registration page, or a bulk input for users.

What I would like to do is, create CVS file with username and password, then 
import into mysql database.  Can anyone point me in the direction of know what 
tables and fields need to be populated to create a user in mysql that the user 
will use to log into web interface of RT?

We will not be utilizing the mail function and it is not an option.

Why not just create users using the bin/rt utility?

Example:
/opt/rt4/bin/rt create -t users add Name=userName 
EmailAddress=em...@address.com 
Password=password

More information can be found here:
http://requesttracker.wikia.com/wiki/CLI

Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Sp?cialiste principal, gestion des abus et s?curit?
http://iweb.com : +1 (888) 909-4932

Jeremy Wilson
MIS Manager
540.217.4100 ext 257
Mobile: 540.333.1418
www.androsna.com 
[androsnortha]
The content of this e-mail (including any attachments) is strictly confidential 
and may be commercially sensitive. If you are not, or believe you may not be, 
the intended recipient, please advise the sender immediately by return e-mail, 
delete this e-mail and destroy any copies.

Re: [rt-users] User Authentication

[Landon Stewart]

On Apr 16, 2015, at 1:28 PM, Jeremy Wilson  wrote:
> 
> Hello,
> I am running RT 4.2.9 on centos release 6.6 (final).  I have tried many, many 
> times to get RT::Authen::ExternalAuth to work and I am unsuccessful.  Active 
> directory 2008 R2.  I have looked at almost every web page I can find on the 
> subject, and have tried multiple configurations.  I have made it to the point 
> of giving up on the extension, and just having a separate username and 
> password.  I want all users except myself and one other to be unprivileged, 
> which I have already setup permissions for unprivileged users to create and 
> comment on their tickets.  I was disappointed to learn that RT does not have 
> a self-registration page, or a bulk input for users.
> 
> What I would like to do is, create CVS file with username and password, then 
> import into mysql database.  Can anyone point me in the direction of know 
> what tables and fields need to be populated to create a user in mysql that 
> the user will use to log into web interface of RT?
> 
> We will not be utilizing the mail function and it is not an option.

Why not just create users using the bin/rt utility?

Example:
/opt/rt4/bin/rt create -t users add Name=userName 
EmailAddress=em...@address.com Password=password

More information can be found here:
http://requesttracker.wikia.com/wiki/CLI 


Landon Stewart : lstew...@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com : +1 (888) 909-4932


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Description: Message signed with OpenPGP using GPGMail

[rt-users] User Authentication

[Jeremy Wilson]

Hello,
I am running RT 4.2.9 on centos release 6.6 (final).  I have tried many, many 
times to get RT::Authen::ExternalAuth to work and I am unsuccessful.  Active 
directory 2008 R2.  I have looked at almost every web page I can find on the 
subject, and have tried multiple configurations.  I have made it to the point 
of giving up on the extension, and just having a separate username and 
password.  I want all users except myself and one other to be unprivileged, 
which I have already setup permissions for unprivileged users to create and 
comment on their tickets.  I was disappointed to learn that RT does not have a 
self-registration page, or a bulk input for users.

What I would like to do is, create CVS file with username and password, then 
import into mysql database.  Can anyone point me in the direction of know what 
tables and fields need to be populated to create a user in mysql that the user 
will use to log into web interface of RT?

We will not be utilizing the mail function and it is not an option.

Jeremy Wilson
MIS Manager
540.217.4100 ext 257
Mobile: 540.333.1418
www.androsna.com 
[androsnortha]
The content of this e-mail (including any attachments) is strictly confidential 
and may be commercially sensitive. If you are not, or believe you may not be, 
the intended recipient, please advise the sender immediately by return e-mail, 
delete this e-mail and destroy any copies.

[rt-users] User authentication issue in 3.6.5

[Phil Labonte]

Hello all,

I am using 3.6.5., this was an upgrade from 3.4.2
When the users login everything works fine. The only thing is that
they have to re-enter their credentials every time they click on a
different ticket number?

Any thoughts on what I should look at to resolve the issue?

Phil
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