Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
The current way to have this is RT-Extension-MergeUsers. We'd like the feature too, but it's complex because of the amount of internals that rely on LoadByEmail -kevin I'll look into the RT-Extension-MergeUsers plugin. Thanks for the info. --Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
Entering /opt/rt4 made it pass the installation: # cpan -i RT::Extension::ResetPassword CPAN: Storable loaded ok (v2.30) Reading '/root/.cpan/Metadata' Database was generated on Wed, 14 Sep 2011 10:27:35 GMT Running install for module 'RT::Extension::ResetPassword' Running make for F/FA/FALCONE/RT-Extension-ResetPassword-0.03.tar.gz CPAN: Digest::SHA loaded ok (v5.62) CPAN: Compress::Zlib loaded ok (v2.037) Checksum for /root/.cpan/sources/authors/id/F/FA/FALCONE/RT-Extension-ResetPassword-0.03.tar.gz ok CPAN: Archive::Tar loaded ok (v1.76) RT-Extension-ResetPassword-0.03/ RT-Extension-ResetPassword-0.03/html/ RT-Extension-ResetPassword-0.03/html/Callbacks/ RT-Extension-ResetPassword-0.03/html/Callbacks/RT-Extension-ResetPassword/ RT-Extension-ResetPassword-0.03/html/Callbacks/RT-Extension-ResetPassword/Elements/ RT-Extension-ResetPassword-0.03/html/Callbacks/RT-Extension-ResetPassword/Elements/Login/ RT-Extension-ResetPassword-0.03/html/Callbacks/RT-Extension-ResetPassword/Elements/Login/Default RT-Extension-ResetPassword-0.03/html/NoAuth/ RT-Extension-ResetPassword-0.03/html/NoAuth/ResetPassword/ RT-Extension-ResetPassword-0.03/html/NoAuth/ResetPassword/Request.html RT-Extension-ResetPassword-0.03/html/NoAuth/ResetPassword/Reset/ RT-Extension-ResetPassword-0.03/html/NoAuth/ResetPassword/Reset/dhandler RT-Extension-ResetPassword-0.03/inc/ RT-Extension-ResetPassword-0.03/inc/Module/ RT-Extension-ResetPassword-0.03/inc/Module/Install/ RT-Extension-ResetPassword-0.03/inc/Module/Install/Base.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/Can.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/Fetch.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/Makefile.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/Metadata.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/RTx.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/Win32.pm RT-Extension-ResetPassword-0.03/inc/Module/Install/WriteAll.pm RT-Extension-ResetPassword-0.03/inc/Module/Install.pm RT-Extension-ResetPassword-0.03/lib/ RT-Extension-ResetPassword-0.03/lib/RT/ RT-Extension-ResetPassword-0.03/lib/RT/Extension/ RT-Extension-ResetPassword-0.03/lib/RT/Extension/ResetPassword.pm RT-Extension-ResetPassword-0.03/Makefile.PL RT-Extension-ResetPassword-0.03/MANIFEST RT-Extension-ResetPassword-0.03/META.yml RT-Extension-ResetPassword-0.03/README CPAN: File::Temp loaded ok (v0.22) CPAN: Parse::CPAN::Meta loaded ok (v1.4401) CPAN: CPAN::Meta loaded ok (v2.112150) CPAN: Module::CoreList loaded ok (v2.55) CPAN.pm: Building F/FA/FALCONE/RT-Extension-ResetPassword-0.03.tar.gz Cannot determine perl version info from lib/RT/Extension/ResetPassword.pm Cannot determine author info from lib/RT/Extension/ResetPassword.pm Cannot determine license info from lib/RT/Extension/ResetPassword.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib *Path to your RT.pm: /opt/rt4 * Using RT configuration from /opt/rt4/lib/RT.pm: ./html = /opt/rt4/local/plugins/RT-Extension-ResetPassword/html ./lib = /opt/rt4/local/plugins/RT-Extension-ResetPassword/lib Checking if your kit is complete... Looks good Writing Makefile for RT::Extension::ResetPassword Writing MYMETA.yml and MYMETA.json cp lib/RT/Extension/ResetPassword.pm blib/lib/RT/Extension/ResetPassword.pm FALCONE/RT-Extension-ResetPassword-0.03.tar.gz /usr/bin/make -- OK CPAN: YAML loaded ok (v0.73) Running make test No tests defined for RT::Extension::ResetPassword extension. FALCONE/RT-Extension-ResetPassword-0.03.tar.gz /usr/bin/make test -- OK Running make install Prepending /root/.cpan/build/RT-Extension-ResetPassword-0.03-yliH6I/blib/arch /root/.cpan/build/RT-Extension-ResetPassword-0.03-yliH6I/blib/lib to PERL5LIB for 'install' Installing /opt/rt4/local/plugins/RT-Extension-ResetPassword/lib/RT/Extension/ResetPassword.pm Appending installation info to /opt/rt4/local/plugins/RT-Extension-ResetPassword/lib/perllocal.pod Installing /opt/rt4/local/plugins/RT-Extension-ResetPassword/html/Callbacks/RT-Extension-ResetPassword/Elements/Login/Default Installing /opt/rt4/local/plugins/RT-Extension-ResetPassword/html/NoAuth/ResetPassword/Request.html Installing /opt/rt4/local/plugins/RT-Extension-ResetPassword/html/NoAuth/ResetPassword/Reset/dhandler FALCONE/RT-Extension-ResetPassword-0.03.tar.gz /usr/bin/make install -- OK After this I've enabled the plugin: Set(@Plugins, (qw(RT::Extension::SLA RT::Extension::HistoryFilter RT::Extension::ResetPassword))); Restarted the service and did some testing. The plugin seems
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
On Mon, Sep 19, 2011 at 11:14:54AM +0200, Bart wrote: The plugin seems to work just fine under RT4 (I'm running 4.0.2 in our testing environment). The only problem I noticed was when you have multiple e-mail addressees with a user (comma separated). It then expects the entire string to be entered as an e-mail address (obviously nobody will be able to do this lol). This is something we only have for our testing environment, in the real environment we won't be having multiple e-mail addresses with a user. So you know, multiple comma addressed emails being allowed on Users is a bug. It'll only work some of the time in some places in RT and I fully expect a future version of RT to apply much stricter validation to that field since it causes frustrating bugs when garbage gets into it. -kevin pgpvNiX9fOH8d.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
2011/9/19 Kevin Falcone falc...@bestpractical.com On Mon, Sep 19, 2011 at 11:14:54AM +0200, Bart wrote: The plugin seems to work just fine under RT4 (I'm running 4.0.2 in our testing environment). The only problem I noticed was when you have multiple e-mail addressees with a user (comma separated). It then expects the entire string to be entered as an e-mail address (obviously nobody will be able to do this lol). This is something we only have for our testing environment, in the real environment we won't be having multiple e-mail addresses with a user. So you know, multiple comma addressed emails being allowed on Users is a bug. It'll only work some of the time in some places in RT and I fully expect a future version of RT to apply much stricter validation to that field since it causes frustrating bugs when garbage gets into it. -kevin Fair enough. Are there any plans for adding multiple e-mail addresses to a user account? (having 1 primary address and a few secondary addresses for the purpose of recognising users and registering tickets to the same requestor) -- Bart RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
On Mon, Sep 19, 2011 at 07:45:35PM +0200, Bart wrote: 2011/9/19 Kevin Falcone falc...@bestpractical.com On Mon, Sep 19, 2011 at 11:14:54AM +0200, Bart wrote: The plugin seems to work just fine under RT4 (I'm running 4.0.2 in our testing environment). The only problem I noticed was when you have multiple e-mail addressees with a user (comma separated). It then expects the entire string to be entered as an e-mail address (obviously nobody will be able to do this lol). This is something we only have for our testing environment, in the real environment we won't be having multiple e-mail addresses with a user. So you know, multiple comma addressed emails being allowed on Users is a bug. It'll only work some of the time in some places in RT and I fully expect a future version of RT to apply much stricter validation to that field since it causes frustrating bugs when garbage gets into it. Fair enough. Are there any plans for adding multiple e-mail addresses to a user account? (having 1 primary address and a few secondary addresses for the purpose of recognising users and registering tickets to the same requestor) The current way to have this is RT-Extension-MergeUsers. We'd like the feature too, but it's complex because of the amount of internals that rely on LoadByEmail -kevin pgpHFKtp3tU5Y.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
Hi, Sorry for reviving this older thread. I've tried installing it and it comes up with allot of checks for RT 3.8 where it can't find the location of the RT.pm file: CPAN.pm: Building F/FA/FALCONE/RT-Extension-ResetPassword-0.03.tar.gz Cannot determine perl version info from lib/RT/Extension/ResetPassword.pm Cannot determine author info from lib/RT/Extension/ResetPassword.pm Cannot determine license info from lib/RT/Extension/ResetPassword.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib Path to your RT.pm: It can't seem to get passed this part, so I assume that it needs a little tweaking for RT4? Any prognose on when this plugin will be updated for RT 4? Best regards, Bart 2011/7/28 Kevin Falcone falc...@bestpractical.com On Thu, Jul 28, 2011 at 10:33:43AM -0400, Todd Chapman wrote: Yes. I just found it, installed it, and it works great. Why is it a secret? http://search.cpan.org/dist/RT-Extension-ResetPassword/ It's still in the public svn, because the last time I touched it (to update for 3.8 compatibility with local/plugins) we weren't converting everything to github yet. I suspect it wants more updating for 4, and at that point it'll end up in git. -kevin On Thu, Jul 28, 2011 at 10:27 AM, Ruslan Zakirov r...@bestpractical.com wrote: Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote: Can't seem to locate it on Github or CPAN. 2011 Training: http://bestpractical.com/services/training.html RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
On Wed, Sep 14, 2011 at 12:54:59PM +0200, Bart wrote: Sorry for reviving this older thread. I've tried installing it and it comes up with allot of checks for RT 3.8 where it can't find the location of the RT.pm file: When it prompts for a location, try entering /opt/rt4 or run it with RTHOME=/opt/rt4 perl Makefile.PL I don't believe it has been tested on RT4, let us know how it goes. -kevin CPAN.pm: Building F/FA/FALCONE/RT-Extension-ResetPassword-0.03.tar.gz Cannot determine perl version info from lib/RT/Extension/ResetPassword.pm Cannot determine author info from lib/RT/Extension/ResetPassword.pm Cannot determine license info from lib/RT/Extension/ResetPassword.pm Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib Path to your RT.pm: It can't seem to get passed this part, so I assume that it needs a little tweaking for RT4? Any prognose on when this plugin will be updated for RT 4? Best regards, Bart 2011/7/28 Kevin Falcone [1]falc...@bestpractical.com On Thu, Jul 28, 2011 at 10:33:43AM -0400, Todd Chapman wrote: Yes. I just found it, installed it, and it works great. Why is it a secret? [2]http://search.cpan.org/dist/RT-Extension-ResetPassword/ It's still in the public svn, because the last time I touched it (to update for 3.8 compatibility with local/plugins) we weren't converting everything to github yet. I suspect it wants more updating for 4, and at that point it'll end up in git. -kevin On Thu, Jul 28, 2011 at 10:27 AM, Ruslan Zakirov [3]r...@bestpractical.com wrote: Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman [4]t...@chaka.net wrote: Can't seem to locate it on Github or CPAN. 2011 Training: [5]http://bestpractical.com/services/training.html pgpv6LPpjscCE.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Where can I find the RT password reset extension for RT 3.8?
Can't seem to locate it on Github or CPAN. Thanks! 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote: Can't seem to locate it on Github or CPAN. Thanks! 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
Yes. I just found it, installed it, and it works great. Why is it a secret? http://search.cpan.org/dist/RT-Extension-ResetPassword/ On Thu, Jul 28, 2011 at 10:27 AM, Ruslan Zakirov r...@bestpractical.com wrote: Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote: Can't seem to locate it on Github or CPAN. Thanks! 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
Are you referring to this: https://github.com/gitpan/RT-Extension-ResetPassword Got it from the rt wiki: http://requesttracker.wikia.com/wiki/PasswordReminder ~Jason On 07/28/2011 10:27 AM, Ruslan Zakirov wrote: Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapmant...@chaka.net wrote: Can't seem to locate it on Github or CPAN. Thanks! 2011 Training: http://bestpractical.com/services/training.html smime.p7s Description: S/MIME Cryptographic Signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
On Thu, Jul 28, 2011 at 6:33 PM, Todd Chapman t...@chaka.net wrote: Yes. I just found it, installed it, and it works great. Why is it a secret? http://search.cpan.org/dist/RT-Extension-ResetPassword/ I didn't know about that extension :) On Thu, Jul 28, 2011 at 10:27 AM, Ruslan Zakirov r...@bestpractical.com wrote: Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote: Can't seem to locate it on Github or CPAN. Thanks! 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?
On Thu, Jul 28, 2011 at 10:33:43AM -0400, Todd Chapman wrote: Yes. I just found it, installed it, and it works great. Why is it a secret? http://search.cpan.org/dist/RT-Extension-ResetPassword/ It's still in the public svn, because the last time I touched it (to update for 3.8 compatibility with local/plugins) we weren't converting everything to github yet. I suspect it wants more updating for 4, and at that point it'll end up in git. -kevin On Thu, Jul 28, 2011 at 10:27 AM, Ruslan Zakirov r...@bestpractical.com wrote: Hi, Do you mean web ui forgot your password? thing? If so then there is no such :) On Thu, Jul 28, 2011 at 6:06 PM, Todd Chapman t...@chaka.net wrote: Can't seem to locate it on Github or CPAN. 2011 Training: http://bestpractical.com/services/training.html
