[rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue
Hi all I'm not sure if this is a bug or miss configuration or ever proper situation in RT: This is the scenario: The Customer Support A who has full access to CS queue, needs to ask NOC staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been created in CS queue. Customer Support A has not full access to NOC queue. In NOC queue has been defined Requestor has Show Ticket permission. Customer Support A sends and email to NOC queue and received #2 as his/her ticket number. She/he wants to add #2 as the child of Ticket #1. System says, you don't have permission. Any idea? smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue
On Wed, May 12, 2010 at 03:54:25PM +0430, Payam Poursaied wrote: Hi all I'm not sure if this is a bug or miss configuration or ever proper situation in RT: This is the scenario: The Customer Support A who has full access to CS queue, needs to ask NOC staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been created in CS queue. Customer Support A has not full access to NOC queue. In NOC queue has been defined Requestor has Show Ticket permission. Customer Support A sends and email to NOC queue and received #2 as his/her ticket number. She/he wants to add #2 as the child of Ticket #1. System says, you don't have permission. RT_Config.pm: =item C$StrictLinkACL When this feature is enabled a user needs IModifyTicket rights on both tickets to link them together, otherwise he can have rights on either of them. =cut Set($StrictLinkACL, 1); Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
