Ken,
Thanks!
I could not find it in the settings.
However, it turned out that there was a scrip doing the job - universally,
for all users. Which actually makes more sense to me than trying to do it
on a user-by-user basis.
There was some issue with the code in that scrip so I fixed it temporar
On Tue, Jul 21, 2015 at 12:53:33PM -0400, Boris Epstein wrote:
> Hello again,
>
> And just to add to the confusion here:
>
> http://kb.mit.edu/confluence/display/istcontrib/Setting+your+Default+Queue+in+Request+Tracker
>
> Apparently, a setting is indeed supposed to exist to set this parameter.
Hello again,
And just to add to the confusion here:
http://kb.mit.edu/confluence/display/istcontrib/Setting+your+Default+Queue+in+Request+Tracker
Apparently, a setting is indeed supposed to exist to set this parameter.
But I for the life of me can not find it! Where did it go? :)
Any and all he
Roman, Aaron, thanks!
The code looks pretty good and I am sure this is one way to get the job
done.
But what I am wondering is this. Even without any scrips - effectively,
triggers performing custom functions for a particular user of set of users
- the queue gets set up somehow. Then the question
Here’s a scrip I use for assigning queue depending on requestor email address.
I stripped it down for you so this code is not tested. It runs through a hash
so you can put multiple addresses corresponding to multiple queues. If you only
need to do it for one address then you can eliminate the h
Hi Boris,
Mixing bits of these two might get you on the right track with a scrip
processing the ticket upon creation, I use something similar for regex matching
patterns in subject lines and assigning to a specific queue.
http://requesttracker.wikia.com/wiki/SetOwnerAndQueueBySubject
http://req
Hello listmates,
If I as an admin need to set a certain queue for requests originating from
a user - how do I do that? Let us say I have a user John Smith, with an
email of jsm...@abc.com. How do I make it so that every ticket by email
coming from jsm...@abc.com goes into a certain queue.
Thanks.
