Re: [rt-users] highlighting tickets with a reply
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Kevin, thanks, that's a great suggestion! Best regards, Giuseppe On 06/02/12 19:02, Kevin Falcone wrote: > On Mon, Feb 06, 2012 at 02:53:32PM +, Giuseppe Sollazzo wrote: >> >> a colleague here has asked me a question I'm not totally sure >> about. >> >> He asked: is there any way to highlight a ticket that has >> received a reply, in any way other than adding the "New" field? >> >> What he'd like is roughly a highlighting background to the ticket >> in the list. >> >> Has anyone done anything similar? > > You can use the UpdateStatus column. Changing the background > would require you to use a Callback with RT__Ticket's ColumnMap. > > I believe there are several examples of the ColumnMap Callback on > the wiki for highlighting a ticket with high priority that you > could work from. > > -kevin > > > RT Training Sessions > (http://bestpractical.com/services/training.html) * Boston ? March > 5 & 6, 2012 - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPMPQrAAoJEAqigArPBfJXi1wH/20d4jW/TKhI59iJANhyoXao nja5u6ikSoI6E96+1wapb0q4zCrEiB5vuchnvzqwero+/TQ2E8HxLmftAc9cv6X5 BuaXuoZvA+ftVf7GV+a17fVxiyJSI8b8xuM2mfANrj/KZwSbGkQ1uLEbNm53Ei2d vFF/D5MoR0G20qNASHOTALlK53aanxYq9i3QtaQX2dHGNBAKKF3gqFdVgRYrn9qq EHcACZr6xbj+hPGtz50z9Q12BidGpR8Xi2p2G4UmybjMVfzENEmLMDXTPM75oBzE xueF81qsBySJkuRnrCXhi9WVeArQOdyIvIcop+BPhhk0fAsI1VFLmAsyyoc7t1g= =eUFU -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] highlighting tickets with a reply
On Mon, Feb 06, 2012 at 02:53:32PM +, Giuseppe Sollazzo wrote: > > a colleague here has asked me a question I'm not totally sure about. > > He asked: is there any way to highlight a ticket that has received a > reply, in any way other than adding the "New" field? > > What he'd like is roughly a highlighting background to the ticket in > the list. > > Has anyone done anything similar? You can use the UpdateStatus column. Changing the background would require you to use a Callback with RT__Ticket's ColumnMap. I believe there are several examples of the ColumnMap Callback on the wiki for highlighting a ticket with high priority that you could work from. -kevin pgpydaLXBfSGG.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] highlighting tickets with a reply
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, a colleague here has asked me a question I'm not totally sure about. He asked: is there any way to highlight a ticket that has received a reply, in any way other than adding the "New" field? What he'd like is roughly a highlighting background to the ticket in the list. Has anyone done anything similar? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPL+lsAAoJEAqigArPBfJXHtMIAI3LunoibB4atiEqnUkcBl+D WylK4Lh6SwEIYnXzILjyehO8oWju1TcODR25DNPlJQy4vq6OGNEuIBo48+lteJcr ZlKWHoKHY09vLYCgzRHvOKCLNpVHJT2CiGBNCOB/y4VzLVY7IPNp/P3XvLbb3N3C SRUrRt3fEbzpkWMw2HyffJEDnBR8FF+8/EgI+yTJqns2PllUGGJ8k9lVCClcDjIz lpfTcGBYSuNA7mt5tMT2iH3UPWZ9vhdsVqZCYPD0n0/dUu/iqbPlayR1bXw0j34/ nnlqBLAjybM81it1uorRKG0pN9lzkcT2xv7KuZziLWYoSdMVpB+Av5oc1WcQFxU= =v/EV -END PGP SIGNATURE- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
