Re: [rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-30 Thread Jim Brandt
The configuration option to look at is the one identified in the message: $RedistributeAutoGeneratedMessages You can read about it in your RT_Config or here: https://docs.bestpractical.com/rt/4.2.12/RT_Config.html#Application-logic Something about the incoming message is causing RT to

Re: [rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-30 Thread Sundeep Singh Nanuwa
Hi, I have narrowed down the issue to being a missing configuration with RT permissions - not an issue with any ISP in particular. If a reply is sent via a mail client, RT logs this message... [4020] [Tue Mar 29 15:46:51 2016] [info]:

[rt-users] hotmail address requester does not get email notifications if reply sent via a mail client

2016-03-29 Thread Sunny
Hi all, I'm experiencing an issue with a particular queue where by a Hotmail address requester does not get email notifications if their ticket is replied to via a mail client - RT gets updated with the reply but it doesn't send out an email to the requester. If the same ticket is replied to