Re: [rt-users] Merge Users History - Broken link on bestpractical's web site

2012-06-06 Thread Kevin Falcone
On Sun, Jun 03, 2012 at 02:08:58PM +, Scotto Alberto wrote: I noticed that the link to the extension MergeUsersHistory on http://bestpractical.com/rt/extensions.html is broken. Here is the broken link:

[rt-users] Merge Users History - Broken link on bestpractical's web site

2012-06-03 Thread Scotto Alberto
Hi, I noticed that the link to the extension MergeUsersHistory on http://bestpractical.com/rt/extensions.html is broken. Here is the broken link: http://search.cpan.org/dist/RT-Extension-MergeUsersHistory/lib/RT/Extension/MergeUsersHistory.pm Looks like it isn't hosted by cpan anymore..? However

Re: [rt-users] merge users(?)

2010-05-03 Thread Kenneth Crocker
* schrieb am *Fr, 30.4.2010: * * Von: Kenneth Crocker kfcroc...@lbl.gov Betreff: Re: [rt-users] merge users(?) An: who else bogey...@yahoo.com CC: rt-users@lists.bestpractical.com Datum: Freitag, 30. April, 2010 18:34 Uhr * *Bogey, Did you consider just making the extra Users Cc's on the Ticket

Re: [rt-users] merge users(?)

2010-05-02 Thread HS
Hi Ken, could you provide this scrip, please? Would like to give it a try. Thanks! best --- Kenneth Crocker kfcroc...@lbl.gov schrieb am Fr, 30.4.2010: Von: Kenneth Crocker kfcroc...@lbl.gov Betreff: Re: [rt-users] merge users(?) An: who else bogey...@yahoo.com CC: rt-users

Re: [rt-users] merge users(?)

2010-04-30 Thread who else
Someone, please? TIA w_e who else wrote: Well, it seems it works. BUT: I worked it out this way: There is a scrip that can do this: http://wiki.bestpractical.com/view/AddRequestor You create a custom user field called othermail and populate it with the people you want to get

Re: [rt-users] merge users(?)

2010-04-30 Thread Kenneth Crocker
Bogey, Did you consider just making the extra Users Cc's on the Ticket? Then all you would have to do is make sure there was a notification scrip for Cc's on whatever. We have a scrip that will Add a Ticket CC for all Cc's on an email when a ticket is *created* *or* *on correspondence.* That way,

Re: [rt-users] merge users(?)

2010-04-26 Thread who else
Well, it seems it works. BUT: I worked it out this way: There is a scrip that can do this: http://wiki.bestpractical.com/view/AddRequestor You create a custom user field called othermail and populate it with the people you want to get the email. All, the other IBMers will be added as

Re: [rt-users] merge users(?)

2010-04-07 Thread Kevin Falcone
On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline (custom fields) and nothing

Re: [rt-users] merge users(?)

2010-04-07 Thread who else
Kevin Falcone-2 wrote: On Tue, Apr 06, 2010 at 10:06:38PM -0700, who else wrote: Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline

[rt-users] merge users(?)

2010-04-06 Thread who else
Hi, i am wondering whether the extension merge users will do what i need it to do... :-) Let's say, i have 15 users which are from ibm.com, and i want them to share the bugs they are going to submit, so each of them knows, which bugs have already submitted, so they do not send them in twice or

Re: [rt-users] merge users(?)

2010-04-06 Thread Ruslan Zakirov
Hello, It wouldn't solve your problem. MergeUsers is more for multiple emails per one user. Create group per organization, add a group to tickets as cc when requestor is member of the group. Grant rights via roles. On Tue, Apr 6, 2010 at 4:26 PM, who else bogey...@yahoo.com wrote: Hi, i am

Re: [rt-users] merge users(?)

2010-04-06 Thread Michael Ellis
There is a scrip that can do this: http://wiki.bestpractical.com/view/AddRequestor You create a custom user field called othermail and populate it with the people you want to get the email. All, the other IBMers will be added as requestors whenever one of them requests. We've done this for

Re: [rt-users] merge users(?)

2010-04-06 Thread who else
Hi, thank you very much, i did everything as it was documented in the link you quoted. Unfortunately, not a single user could see/modify this custom field, although i tried every possible right for group/user etc, but this didn't work out at all. I can only see the heading (custom field) but not

Re: [rt-users] merge users(?)

2010-04-06 Thread who else
Hi, yes, i did, i gave the see/modify right to every staff member and also to every group. But this didn't work. It doesn't matter at all, which rights the user/group has, i can only see the headline (custom fields) and nothing below. Like there isn't any custom field... ;-( Please correct me,