Shredder overzealously wiped some information a few months back when I
was cleaning out spam, and I'm just now discovering a very odd problem. I
have a
ticket whose requestor was in an odd state. Search results and the ticket
display
page showed no requestor, but the people page listed
Shredder overzealously wiped some information a few months back when I
was cleaning
out spam, and I'm just now discovering a very odd problem. I have a
ticket whose requestor
was in an odd state. Search results and the ticket display page showed
no requestor,
but the people page listed the
Jerrad,
I suspect that the ticket history for any tickets with these users as
requestors will error out. This has happened to me before. I can show
you how to fix it, but I will need some info.
First, get the UserID for each of these missing Requestors. Once we have
those, we will have to run
I suspect that the ticket history for any tickets with these users as
requestors will error out. This has happened to me before. I can show you
how to fix it, but I will need some info.
Nope, we actually have several tickets in that state, where part way through
the display of transaction
Jerrad,
It looks to me as though the actual User record is missing from the USER
Table. The reason the history croaks is because RT is walking thru the
ticket history and there is a reference to a UserID that no longer
exists. You need to look at the Transaction history to determine what is
