nervanetworks.com]
Sent: Wednesday, March 17, 2010 3:05 PM
To: Kenneth Marshall; Busalacchi, Eric
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] modifying From: header in global template to
pull from queue description
On 3/17/10 11:53 AM, "Kenneth Marshall" wrote:
> On
-users] modifying From: header in global template to
pull from queue description
Eric;
What happens if you
Set($UseFriendlyFromLine , 0);
in your RT_SiteConfig.pm ??
Roy
Busalacchi, Eric wrote:
>
> I tried searching the archive a bit for the answer but I wasn't able
> to pin d
On 3/17/10 11:53 AM, "Kenneth Marshall" wrote:
> On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote:
>> I tried searching the archive a bit for the answer but I wasn't able to
>> pin down exactly what I'm doing wrong. Basically we are trying to give
>> a friendly generic name to our
Eric;
What happens if you
Set($UseFriendlyFromLine , 0);
in your RT_SiteConfig.pm ??
Roy
Busalacchi, Eric wrote:
>
> I tried searching the archive a bit for the answer but I wasn’t able
> to pin down exactly what I’m doing wrong. Basically we are trying to
> give a friendly generic name to
On Wed, Mar 17, 2010 at 02:37:22PM -0400, Busalacchi, Eric wrote:
> I tried searching the archive a bit for the answer but I wasn't able to
> pin down exactly what I'm doing wrong. Basically we are trying to give
> a friendly generic name to our queues. Management doesn't want the
> "User Name vi
I tried searching the archive a bit for the answer but I wasn't able to
pin down exactly what I'm doing wrong. Basically we are trying to give
a friendly generic name to our queues. Management doesn't want the
"User Name via RT" but something more generic depending on the Queue.
What I'm trying t
