Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-07 Thread Thomas Sibley
On 02/06/2012 04:42 PM, Kevin Falcone wrote: > This means that you can render content into an iframe using the value > of the custom field. > > If your user selected "Foo" from a custom field, RT can make a call to > an external webservice with Foo and some other information and then > iframe the

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Jim Lesinski
Thanks Kevin. I did in fact misinterpret the meaning of the field then as I thought it meant to fill the drop down values from a web service. I didn't realize it was referring to an iFrame. On Mon, Feb 6, 2012 at 4:42 PM, Kevin Falcone wrote: > On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesin

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Kevin Falcone
On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesinski wrote: >There seems to be a lot of confusion about what I am asking. I am sorry if > I am not making >myself clear. Please check out the attached image which shows exactly what > I am looking at. >Maybe I am interpreting it wrong,

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Jeff Blaine
On Feb 6, 2012, at 7:34 AM, Jim Lesinski wrote: Hi Joe, that's good information but I am looking to be able to use the web service to populate the autocomplete values for one specific RT CustomField within RT. When you are setting up a custom field the screen even says that you can use a web ser

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Joe Harris
Ahh. I see what you're asking now. Wish I could offer more. Sent from my mobile device. On Feb 6, 2012, at 7:34 AM, Jim Lesinski wrote: > Hi Joe, that's good information but I am looking to be able to use the web > service to populate the autocomplete values for one specific RT CustomField

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Jim Lesinski
Hi Joe, that's good information but I am looking to be able to use the web service to populate the autocomplete values for one specific RT CustomField within RT. When you are setting up a custom field the screen even says that you can use a web service to populate the field's values, but I am no

Re: [rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-06 Thread Joe Harris
> I am looking at rt-4.0.5 and it seems that you can tie a custom field into a > web service. I created a PHP web form to try and drive requestors to put in the proper information. What I provided was a drop down box to show custom fields pulled from the RT database and then build a email to be s

[rt-users] rt-4.0.5 - How to populate a custom field using a web service?

2012-02-05 Thread Jim Lesinski
Hello, I am looking at rt-4.0.5 and it seems that you can tie a custom field into a web service. I am curious about using this method to populate an autocomplete list for my custom field. Specifically I'd like to make an autocomplete field which is populated with the name column of the AT_ASSETS t