Hey Kenn,
If you have a scrip that modifies ticket data that is ALSO set by
default RT code, you need to make the STAGE of the scrip in batch
mode. That should do it. I've had that problem before and that fixed it.
No it doesn't :-/ Still thank you for your help.
Any other idea,
Hey,
My queustion is the following. I have a queue where the default for the
due date is set to 7 days. I have different scrips that set the due date
to either 1 or 14 if the subject contains certain key words.
As I understand RT, as soon as a ticket comes in the defaults in the
basics will
Violetta,
If you have a scrip that modifies ticket data that is ALSO set by
default RT code, you need to make the STAGE of the scrip in batch
mode. That should do it. I've had that problem before and that fixed it.
Kenn
LBNL
On 10/9/2008 5:30 AM, Violetta Wawryk wrote:
Hey,
My
