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-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Václav Ovsík
Sent: Thursday, November 04, 2010 10:14 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] see others tickets
On Thu, Nov 04, 2010 at 09:37:42AM +0100, Richard Pijnenburg wrote:
> Wouldn't it be easier if you could create a group per customer and let
> all the users in that group see the tickets from each other?
> Of course there are different approaches possible to the same issue :-)
I hope, that it is e
ssage-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Václav Ovsík
Sent: Thursday, November 04, 2010 9:23 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] see others tickets
On Thu, Nov 04, 2010 at 12:22:11AM +0100,
On Thu, Nov 04, 2010 at 12:22:11AM +0100, Josef wrote:
>
> Thank you very much,
> I have copied these files into my
> /usr/share/request-tracker3.6/html/SelfService/, but I'm having this
I forgot to mention files from the tarball should be extracted into
inst
Josef wrote, On 11/3/10 4:46 PM:
Yes, but only priviledged users see this... I don't want end users to
change my settings.
"Privileged" in RT does not mean that a user is able to change system
settings. It means that a user gets the full UI instead of SelfService and
shows up by default in th
he sender and
>> destroy all entries of this message and any attachments from your system.
>> Thank you.-----Original Message-
>>>
>>> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
>>> boun...@lists.bestpractical.com] On Behalf Of Josef
Thank you very much,
I have copied these files into my
/usr/share/request-tracker3.6/html/SelfService/, but I'm having this error:
*error:* could not find component for path '/SelfService/Elements/Tickets'
*context:*
*...*
*72:*
*73:*
*74:*
*75:*
*76:* <& /SelfService/Elem
Hi,
On Wed, Nov 03, 2010 at 09:46:36PM +0100, Josef wrote:
>
> Yes, but only priviledged users see this... I don't want end users
> to change my settings. Unpriviledged user sees only its requests, or
> is there a way to add Newest Unowned dashboard to them?
I have modified the SelfService a bi
ts.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 4:47 PM
> Cc: 'rt-users@lists.bestpractical.com'
> Subject: Re: [rt-users] see others tickets
>
> Yes, but only priviledged users see this... I don't want end users to
> change my settings. U
earch/dashboard.
-Original Message-
From: Josh Narins
Sent: Wednesday, November 03, 2010 4:42 PM
To: 'Josef'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] see others tickets
That's what the "Newest Unowned Tickets" queue is for, the default
second box in
Sorry, not "Queue," but saved-search/dashboard.
> -Original Message-
> From: Josh Narins
> Sent: Wednesday, November 03, 2010 4:42 PM
> To: 'Josef'
> Cc: rt-users@lists.bestpractical.com
> Subject: RE: [rt-users] see others tickets
>
> That&
Josef
> Sent: Wednesday, November 03, 2010 4:39 PM
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] see others tickets
>
> So RT can't do this? It's not very usefull, since when some service
> gets down, we would have numerous of duplicite issues, as all use
ers-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Josef
Sent: Wednesday, November 03, 2010 2:58 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] see others tickets
I have created a new queue called user, added group rights
Show
nd any attachments from your system. Thank you.-Original
Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 2:58 PM
> To: rt-users@lists.bestpractical.com
>
I have created a new queue called user, added group rights ShowTicket,
SeeQueue, CreateTicket to a group unpriviliged. Then I have added two
users. Now, if user1 creates a ticket, he sees it in "My open tickets"
when he logs in. But if user2 logs in, he doesn't see any tickets in his
"My open
On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> Hello,
> I would like to have a "shared" queue, where would all users see
> others tickets. Not just tickets submited by a user itself. Is this
> even possible in RT? Any suggestions, how to set it up?
>
Sure, just go to Configuration-
ge and any attachments from your system. Thank you.-Original
Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 8:49 AM
> To: rt-users@lists.bestpractical.com
&
Hello,
I would like to have a "shared" queue, where would all users see
others tickets. Not just tickets submited by a user itself. Is this even
possible in RT? Any suggestions, how to set it up?
Thank you,
Josef
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